Process Improvement Training Coordinator

Our Mission:
Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.
Come Join Our Team

Purpose:
The Process Improvement Training Coordinator provides in person and online training support as well as project and process improvement support throughout the Operations line of business’ to drive improved results in the areas of costs, quality and service. Working under the direction of the Process Improvement Manager and collaborating with all Operations teams, this role ensures a standardized approach, with full process rigor is applied to all projects and improvement initiatives.

Job Title: Process Improvement Training Coordinator
Location: Ottawa, ON
Reports to: Manager, Process Improvement
No. of Positions: 1
ATR: 4650
Type: Full time, Permanent

**Salary**: Salary, commensurate with experience
Benefits: Yes

Job Responsibilities:

- Assist Operations teams with improving training, including preparing training records and testing training to validate effectiveness
- Assist PIM in collaborating with Operations teams to develop process improvement opportunities, document change requests and develop in house solutions for improvements
- Update and review Work Instructions to ensure all are up to date in collaboration with Operations teams, ensuring records are up to date for all audit requirements i.e. ISO and GMP
- Work along-side Quality Control to ensure SOPs that are ERP related/process related are up to date in collaboration in order to maintain GMP/SOP requirements
- Arrange and facilitate focus groups for improvements and change requests
- Participate in meetings with homecare team leaders or SMEs regularly to discuss process effectiveness, discuss solutions and increase awareness among all teams of changes that are requested
- Index reports to include information such as what they are used for, who owns the report and delivery frequency of the report
- Validate reports for the various departments to ensure effectiveness and proper utilization
- Other duties as assigned

Qualifications:

- 1 - 3+ years of relevant process improvement experience
- 1 - 3+ years customer service experience
- Project Management certification and experience - PMP an asset
- Proficiency in MS Office (Excel, Powerpoint, Word, Outlook, Project)
- Experience using LMS programs
- Lean and/or Six Sigma in process an asset

**Skills**:Strong ability to work within a team and help to directionally drive projects
Ability to work in a fast paced environment
Strong organizational skills
Ability to work independently and maintain project timelines
Ability to prioritize and multi-task
Ability to problem solve and react to unforeseen changes/events within a project
Strong knowledge of software systems and the ability to learn new systems
Human Resources:
While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.