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Service Support Specialist

3 weeks ago

Scarborough, Canada Toyota Canada Inc. Full time

**Service Support Specialist**

**Scarborough, ON**

Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

**What Sets Us Apart?**

A focus on People, Passion for Toyota, Innovation and Make Things Better has made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

**Job Summary**:
**What We’ll Bring**:

- A hybrid work environment
- A work environment built on teamwork, flexibility and respect
- Competitive compensation package including health and dental benefits, and bonus
- Health and dental benefits effective immediately
- Company pension plan with matched contribution
- Associate vehicle discount program
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Fitness reimbursement
- Great company culture - Respect for people and continuous improvement is at our core
- Paid holiday shutdown and competitive paid time off benefits
- Summer Hours - condensed work week during the summer
- Sabbatical Leave Program

**What You’ll be Doing**:

- Prepare documents such as reports, letters, meeting/seminar invitations, and bulletins.
- Coordinate all activities for Parts & Service department meetings and seminars.
- Support Consultant, Customer Retention (CCR) in Toyota Service Recommendations (TSR), including monthly reports and implements strategies with Area Parts & Service Manager (APSM) to maximize same.
- Provide back-up support for APSM when on vacation or when training.
- Prepare service market analysis by dealer area for use by field reps and ZPSM.
- Assist Zone Parts & Service Manager (ZPSM) with information flow to ensure all APSM’s are updated and informed.
- Attend management and dealer meetings to contribute ideas and opinions based on knowledge and experience with overall automotive business.
- Lock in and measure incremental success through the creation of Standard Operating Procedures (SOP’s)
- Compile and distribute all Parts & Service department reporting to dealers and National staff.
- Act as liaison to the dealers in the absence of the ZPSM and APSM’s.
- Maintain and distribute daily reports and updates all Parts & Service reports.
- Coordinate with Toyota University training needs
- Initiate and implement appropriate «Kaizen» [continuous improvement] efforts which results in work efficiencies relating to cost reduction or avoidance, improved time and process efficiencies.
- Standardize and share successes across the team or organization through “Yokoten” (share best practices); continue to improve through kaizen and shares again.
- Spell-check documents for Parts and Service department.
- Other duties as requested or required.
- Coordinate and support all activities for the Parts & Service Managers Advisory Group (PSMAG).

**Work Efficiency**
- Initiates and implements appropriate 'kaizen' (continuous improvement) efforts which results in work efficiencies relating to cost reduction or avoidance, improved time and process efficiencies.
- Locks in and measures incremental success through the creation of Standard Operating Procedures (SOPs);
- Standardizes and shares successes across the team or organization through 'yokoten' (shares best practices); continues to improve through kaizen and shares again.

**What You’ll Bring**:

- University/College degree/diploma in related discipline an asset
- Post-secondary education in business with focus on marketing or related discipline an asset
- Intermediate to advanced Word, Excel, PowerPoint, Access.
- Proven ability to initiate & improve work processes to increase efficiencies
- Excellent verbal and written communication skills
- Excellent interpersonal and relationship building skills
- Strong sense of initiative
- Experience with Cognos (Business Intelligence) and reporting system and report generation

**What You Should Know**:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Extended health care
- RRSP match
- Tuition reimbursement
- Vision care
- Well