Guest Experience Agent, Banff Gondola

5 days ago

Banff, Canada Pursuit Collection Full time

What will be your daily pursuit?:
Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience

What will your compensation be?:
The starting salary for this position is $18.00.

When does this adventure begin?:
This job is posted as part of our seasonal hiring for **Fall/Winter, 2025.**

What perks can you expect?:

- Join an inclusive, global team and make life-long connections.
- Enjoy free access to Pursuit attractions and 50% off for friends.
- Get discounts on hotel stays, dining, and retail.
- Access subsidized mental health and wellness resources.

What will you do in this job?:

- Greets Banff Gondola guests
- Assisting with ticket sales, combo packages, questions, directions, and guidance in visiting our attractions and the Canadian Rockies
- Use a computerized ticketing systems to issue and process guest ticket
- Handles cash and credit transactions
- Validates tickets prior to boarding
- Performs crowd management and line control
- Be a Memory Maker for our programming events
- Solicit guest feedback
- Assist in keeping work areas clean

What skills and experience do you need for this job?:

- A high level of customer service is paramount, along with attaining a high level of knowledge of the Banff Gondola, its interpretive stations, and the unique natural features and habitat of the area
- A high level of customer service and experience in guest services, or similar
- Attention to detail and good communication and listening skills with local and international guests and staff
- Second language skills highly advantageous
- Solid knowledge of the products and services available in Banff and its surroundings
- Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
- Work in a fast-paced environment and overcome guest objections
- Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting and working outdoors
- To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?:

- Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
- Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
- Independent. You’ll spend your days in and around our amazing properties.
- Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.

EEO:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

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