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Customer Care Coordinator

2 weeks ago

Brampton, Canada KANEFF PROPERTIES LTD Full time

**Job Title**:Customer Care Coordinator

**Position Summary**:We are seeking a highly organized and customer-focused individual to join our team as a Customer Care Coordinator. In this role, you will be responsible for ensuring an exceptional customer experience throughout the homeowner journey, from post-purchase to post-warranty periods. Your primary focus will be to address homeowner inquiries, coordinate customer care activities, and efficiently manage warranty administration tasks.

**Key Accountabilities**:

- Respond promptly and professionally to homeowner inquiries, providing accurate and comprehensive information.
- Coordinate with internal departments to meet homeowner needs and deliver an outstanding customer experience.
- Conduct regular site visits to address homeowner concerns and ensure satisfaction.
- Manage warranty administration tasks, including tracking, follow-up, and coordination with relevant teams.
- Assist in creating reports and dashboards to monitor key performance indicators.
- Act as an advocate for homeowners, escalating complaints and ensuring timely resolutions.
- Maintain records of warranty-related activities and update homeowner documentation.

**Qualifications**:

- Bachelor's degree or equivalent experience.
- Minimum of 2 years of customer service experience.
- Exceptional communication skills, both written and verbal.
- Strong organizational abilities and the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office Suite.
- Self-motivated and proactive problem solver.
- Excellent interpersonal skills and the ability to build positive relationships.
- Valid driver's license and access to a vehicle.

**Location**:8501 Mississauga Rd, Brampton, ON

**Schedule**:Monday to Friday 9A.M. to 5P.M.

**Benefits**:

- Competitive salary and bonus structure;
- Health insurance, dental, and vision coverage;
- Life and AD&D insurance;
- Health spending account;
- RRSP contribution match;
- Employee family assistance program;
- Tuition reimbursement program;
- Employee purchasing program;
- Golfing privileges;
- Opportunities for professional growth and development.

**About Kaneff**:
Kaneff Group of Companies is an established real estate developer, builder, and property manager within the GTA and the Golden Horseshoe Area. With 70 years of building experience, we deliver exceptional quality and service to our customers. Kaneff builds high and low-rise homes, develops, builds, and manages commercial plazas and office centers, and manages its own golf courses in Ontario. We are proud of our recognition for our corporate citizenship and as being an integral part of the development of its communities. As a family-operated business, our employees are our greatest asset; the building blocks of our very achievements. We ensure everyone has an opportunity to learn and grow across our multidisciplinary divisions.