Jira Cloud Administrator

Job Family Information Technology

Primary Location Montreal

Position Language Requirement Bilingual (English / French)

Language Skill Level (Reading) B

Language Skill Level (Writing) B

Language Skill Level (Speaking) B

Status of Employment Contract

Work schedule(s) Full-time

**What it’s like working at CBC/Radio-Canada**

**Behind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.**

Technology and Infrastructures (T&I) is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.

Enterprise Applications is a department within Governance and Engineering, T&I. Our department comprises 3 pillars: Application Development, Data Management and Application Delivery.
- A place with purpose._ CBC/Radio-Canada has always been a highly-regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force. T&I is the team making it happen.

**This is a hybrid role with a minimum requirement to work in the office 2 days a week.**

**Your Role**

The Enterprise Applications Delivery Team is looking for a creative, highly skilled and talented Jira Cloud Administrator with strong Subject Matter Expertise for our downtown Toronto or Montreal Office location.

Reporting to the Director of Enterprise Application Delivery, you will be responsible to help the Enterprise Application Delivery team manage the Atlassian Cloud Platform. The goal is to evolve and support the platform, maintain its integrity and security, deliver new functionality and improve usability for end-users. You will enjoy innovative work in a creative and dynamic work environment, working with leading technologies, as well as opportunities for continued professional development.

**How will you make an impact?**

**As the Atlassian Cloud Platform Administrator, you will be responsible for**:
- Manage and administrate the Atlassian platform (Jira, Confluence, Service Management) for multiple teams from different business units.-
- Maintain JIRA projects, workflows, permissions, and users.-
- Develop / manage common and custom JIRA Project configurations.-
- Develop advanced configurations using various add-ons and plugins for Jira and Confluence.-
- Develop / maintain wiki sites in Confluence to support a knowledge base on tools usage.-
- Create Confluence spaces for teams and projects. Develop advanced configurations using various add-ons and plugins for Jira and Confluence.-
- Interface with Atlassian Premier Support to manage overall platform health and performance issues.-
- Identify value-add plug-ins and manage the process for testing, acquiring, and integrating the new add-ons.-
- Collaborate with cross-functional teams to solve development constraints and deployment issues related to Atlassian suite.-
- Provide support for the business analysis and technology/business integration efforts.Action all requests such as user creation, troubleshooting and inquiry within a reasonable time frame (24-48 hours).**Perks you can look forward to**:
- Four weeks of vacation per year-
- Work from home opportunities-
- Competitive total rewards package-
- Opportunities to work with cutting edge technology-
- Opportunities for continued learning and professional development - including access to e-learning services, customized courses and certification opportunities-
- Opportunities to become a member of our Employee Resource Groups-
- A creative and dynamic work environment, where your ideas and contributions can be heard, valued and respected-
- A supportive management team committed to upholding the highest standards of diversity and inclusivity**What you bring to our team**

**Minimum Requirements**:
- Bachelor’s degree in computer science (or related field)-
- Minimum of 3 years of relevant experience:- Creating custom workflows, fields, Conditions, validators, post-transitions, and other project components in Jira
- Creating dashboards, give access permissions, administer the tool
- Creating new projects, collaborating with business users and IT users to help with the tool
- Basic knowledge of Jira REST API
- In-depth knowledge of Atlassian Cloud Platform-
- Keen interest in agile methodologies (SCRUM certification is an asset)**Desired Skills**:
- Familiarity with current trends and industry best practices-
- Self starter with strong ability to lead through influence-
- Strong communication and coaching skills-
- Excellent team player-
- Analytical mind and open-minded approach to problem solving-
- Creative and Innovative-
- Ability to multitask and deal with concurrent and/or conflicting priorities-
- Ability to work with remote teams-
- Atlassian Certified Expert in Jira Administration for Cloud and