Technical Service Representative

2 weeks ago

Nanaimo, Canada Shaw Communications Full time

A little about us
What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.
The role

A typical day
- You are the biggest advocate for our customers
- Provide knowledgeable technical support and troubleshooting guidance with Network, Internet, Television and Digital Phone
- Deliver exceptional customer experience through our Messaging and Phone Platforms while staying within our scope of support
- Educate customers in the full benefit of their Shaw products and services
- Look for opportunities to improve our business and simplify customer experiences
- Ability to work independently through a work from home environment
- Accurately document customer interactions and escalate service issues
- Provide feedback to leadership teams to improve customer experience
- Various other duties as needed

Your skills/experience
- Demonstrated customer service experience within a retail, sales, or call center environment
- General knowledge of Wifi, connectivity, and networking
- Exceptional customer service and communication skills
- Ability to type at least 40 words per minute
- Professional business manner
- Excellent organizational and multi-tasking skills and adaptable to changing priorities and challenging situations
- A positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

Other details
- This position requires the successful completion of a criminal and credit background check

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