Residence Service Representative

2 weeks ago

Nanaimo, Canada Vancouver Island University Full time

**Residence Service Representative**:
The Residence Service Representative is responsible for providing excellent customer service to students in a front desk setting during the student season (Fall and Winter), and during the summer months to hotel guests.
- Employment Group
- CUPE
- Position Number
- 00787
- Division
- VP Administration and Finance
- Department
- VIU Student Residence
- Campus
- Location
- Nanaimo, British Columbia
- Country
- Canada
- Appointment Type
- temporary part-time
- Workload
- 0.8 FTE - 32 hours per week - Thursday, Friday, Saturday and Sunday from 3.30pm to 12am.
- Pay Level
- CUPE 6: $28.96 per hour
- Appointment Start Date
- 03-Oct-2025
- Appointment End Date
- 29-Sep-2026
- Additional Information
- Appointment may end early or be extended.
- Applicant Documents
- CV/Resume, Cover Letter, Name and contact information of recent supervisors willing to provide a reference
- Posted Date
- 28-Aug-2025
- Closing Date
- 10-Sep-2025
- Job Reference
- 2784

**Duties**:

- Administrative and Reception including: data entry, word processing, filing, sorting and delivering mail; processing room reservations for summer guests; and accurately reporting daily financial transactions to Manager, VIU Student Residence. Assist in maintaining efficient file storage ensuring student safety. Provide courteous and professional customer service to students on a year round basis, following customer service and student development guidelines, both face
- Track inventory for items signed out, tracking all student keys and monitoring contractor use of keys, completing maintenance request forms as needed and calling in contractors (from a list of specified contractors) when necessary. Assist Residence Life Staff with events through answering RA questions, logistics support, monitoring facilities. Assist with tidying, organizing and maintaining basic cleanliness of building.
- Train new Residence Services Representatives or Residence Life Coordinators on all aspects of daily front desk procedures. Address student concerns relating to problems with academic, family, friend, relationship or other situations by referring to appropriate resources as guided by VIU Student Residence procedures.

This position is included in operational needs as per Article 28.12

**Required Qualifications**:

- Minimum Grade 12, basic computer skills, working knowledge of MS Office and experience working with database programs.
- Customer Service oriented with an ability to maintain confidentiality
- Demonstrated ability to exercise good judgment, tact, diplomacy and problem solving skills in a cross-cultural environment.
- VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities._

**Note**:
INDLP

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