Retail and Cafe Supervisor

Retail and Café Supervisor

**Who we are**

Faema Canada was established in Toronto in 1958. In 65 years we have become one of the largest importers and distributors of espresso machines, bar equipment and coffee in Canada. We showcase our products in our four locations across the GTA. This includes retail showrooms and cafés, or a combination of both. The key to our success resides in having a passionate team of people who go beyond expectations to provide the highest levels of customer service.

**General Description of Position**

This job creates the Faema Experience for our customers by providing them with prompt service, quality food and drink, and maintaining a clean and comfortable cafe environment. The Cafe Supervisor is responsible for selling high end home espresso equipment and everything related to coffee. You will also be training employees, assigning tasks, enforcing cleaning and safety standards, conducting meetings, maintaining inventory, and ensuring a high level of customer satisfaction.

**Why work with us**:

- Comprehensive training (including coffee knowledge)
- Discounts on food (and retail goods), plus all the free coffee you can drink
- Opportunities in earning commissions through selling espresso machines
- Great long term growth opportunities
- Commissions and tips available

**Duties and Responsibilities**
- Open and or close restaurant
- Close and reconcile the cash registers.
- Making schedules for staff
- Demonstrating and selling luxury high end espresso machines and accessories with opportunities for commissions
- Meeting monthly sales targets
- Ensure the restaurant is clean, each station is organized, and ready for the following shift.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary.
- Assists with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Maintains a clean and organized work space so that team members can locate resources and product as needed.
- Maintains regular and consistent attendance and punctuality.
- Follows health, safety and sanitation guidelines.

**Key Skills**
- Excellent communication skills required
- Ability to work independently as well as part of a team
- A positive self-motivator who takes ownership of their tasks and meets deliverables within a timely manner
- Exceptional attention to detail
- Ability to prioritize tasks and work under pressure

**Requirements**:

- 3-5 years’ experience as a server
- Retail experience
- Valid Smart Serve certificate
- Available to work flexible hours: that may include mornings, evenings, weekends, nights and holidays
- Barista experience is an asset

**Physical Demands and Working Conditions**:

- Ability to work standing up for 8+ hour shifts.
- Ability on occasion to lift up to 25lbs. unassisted and carry as required
- Ability to lift and turn throughout the shift
- Ability to twist, turn, reach and work above shoulder level.

**Job Types**: Full-time, Permanent

Pay: From $18.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Company events
- Discounted or free food
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed

Supplemental pay types:

- Commission pay
- Overtime pay
- Tips

Ability to commute/relocate:

- Concord, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- retail: 1 year (preferred)
- Cafe/restaurant: 1 year (preferred)

Work Location: In person