Bilingual Client Care Associate
1 week ago
**Steele Auto Group has an immediate requirement for Client Care Associate to support our Nova Scotia, New Brunswick, PEI, and Newfoundland locations**
As a **Client Care Associate** with **Steele Auto Group**, you will be responsible for booking appointments, advising the customer of their upcoming service requirements, and communicating recalls. The work is all about customer care with a focus on the ability to serve and communicate with our clients efficiently and effectively.
**Location**:This role is primarily remote/work from home and can be performed from anywhere in Nova Scotia, New Brunswick, Newfoundland, or Prince Edward Island. There may occasionally be a requirement to work onsite at Steele Auto Group locations within your respective province.
This opportunity provides a progressive call center environment, that incudes **NO WEEKENDS**, **NO EVENINGS **and **NO** **OVERNIGHT SHIFTS**
**Hours**:The set schedule consists of: 7:30am - 5:00pm Monday through Friday.
**_ Wage:_** Hourly wage of **$16.80 - $19.70**, with an additional **$1 language premium** and the opportunity to earn up to **$600 in monthly performance bonuses**
**Responsibilities include but are not limited to**:
- Booking appointments and advising the customer of their upcoming service requirements
- Managing workload efficiently to ensure customers are handled productively
- Contacting customers to give them accurate feedback on the progress of their inquiries
- Updating customer information as required
- Maintaining confidentiality of information
- Ensure customers to have high-level satisfaction and repeat business by fulfilling their queries
- Partner with and support our dealerships to communicate and fulfill customers’ needs
- Accurately report and document customer details in appropriate systems and tools
- Performing other duties as required
**Requirements**:
- Must be bilingual in French and English
- Strong computer skills
- Proficient in Microsoft Office Suite (Outlook, Excel, Word)
- Previous experience in a customer focused role
- Effective, two-way Communication skills
- Organized with ability to prioritize work
- Strong technical skills and highly motivated
- Works well both independently and as part of a team
- Strong multi-tasking ability
**Why Steele Auto?**
- Competitive compensation package, with annual wage review
- Flexible Health and Dental Plans, 6 different cost shared options to meet everyone’s needs
- Enhanced Benefits including Telehealth, Mental Health Support and EFAP
- Retirement Savings Plan with employer match up to 4%, after 5 years up to 5%
- Opportunities for career growth and advancement
- Employee discounts on vehicle purchasing, parts, and service at any of our locations
- A safe, inclusive, and dynamic work environment
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