Manager, Student Services

**Position: Manager, Student Services**

The Manager of Student Services provides leadership and strategy to the Student Services team. This position is responsible for mentoring and supervising Student Advisors and ensuring a customer service focus for aiding student success and retention. We are looking for a manager to engage and lead transformation in student services with a student-centric focus to include effective transition, retention, engagement, and student success.
- **Primary Duties and Responsibilities**:_
- Working closely with the Registrar’s Office and Admissions Department on student registrations and admissions into programs.
- Providing general guidance on College policies, guidelines, and processes as well as student leadership and other opportunities
- Implement a customer service strategy that provides impeccable service to ensure that students are supported during the registration process.
- Working with departments across the institution and external providers of health insurance to ensure coverage for international students.
- Ability to understand and articulate the services within the institution that are available to students.
- Liaise with other service areas, such as Reception, Registrar's Office, Student Finance, and IT, to problem-solve issues and address student needs.
- Devise strategies to engage and request follow up with students, especially those who are deemed at risk, to ensure continued support and increase retention.
- Aptitude to thoroughly understand the institution’s systems to adequately service students, pull reports, troubleshoot issues, manage student request online or in-person and monitor the responses provided by staff to ensure they are appropriate, timely and effective.
- Expertly draft announcements and communications to student body.
- Initiate and coordinate school-wide guidance and counselling activities and services
- Plan and implement student social, learning and networking events.
- Continuously promote a positive learning environment for everyone

**Staff Management and Supervision**
- Supervise Program Advisors and International Student Advisors and oversee their functions, including but not limited to re-entries, withdraws, and student retention, with particular focus on customer service and the effective tracking of, and intervention with, students at risk.
- Provide ongoing mentorship and support to staff to assist with professional development in their role, and to provide them additional training as needed.
- Participate in interviewing and selection of new staff.
- Provide training and on-boarding of new staff.
- Organize participation by staff in campus activities, such as New Student Orientation and Registration.
- Conduct performance and probationary evaluations of staff
- Ensure that all employees comply with company policies, procedures, and ethical standards
- Ensure appropriate on-campus staff coverage so that students can meet with their advisors.
- Analyze departmental operations and identify areas requiring improvement

**Education and Qualifications**:

- Bachelor’s degree in a relevant field with a record of professional accomplishment in student services, or an equivalent combination of education and experience.
- Immigration Consultant Certificate (in good standing with College of Immigration and Citizenship Consultants (CICC) as a Regulated International Student Immigration Advisor (RISIA) or Regulated Canadian Immigration Consultant (RCIC)
- Minimum of three years of exposure in educational management with a proven track record of success.
- Experience sustaining partnerships and collaborations with events providers.
- Excellent verbal and interpersonal communication skills in English.
- Outstanding written communication skills.
- Team player with a client-centric mindset and positive attitude.
- Ability to multi-task, prioritize and meet deadlines.

**Salary**: From $60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Scarborough, ON M1V 4Y3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Why do you want to work at Alpha College?
- What is your management style?

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Student Services: 3 years (required)
- Customer service: 6 years (required)
- Management: 3 years (required)

**Language**:

- English (required)

Licence/Certification:

- Immigration Consultant Certification (required)

Work Location: In person