Dispatcher/customer Service

2 days ago

Regina, Canada Frontier Supply Chain Solutions Inc Full time

Frontier Supply Chain Solutions Inc. is rapidly growing provider of US and Canadian Customs Services, Trade Consulting, Supply Chain Logistics, including parcel and courier delivery. Our facilities in Regina & Saskatoon coordinate all the courier work in Saskatchewan.

We are seeking a Dispatcher / Customer Service to work in our office located in Regina, SK. This is a full time permanent role from Monday to Friday. Shifts will be during the daytime and may vary as needed.

Under the guidance of the Operations Assistant, you will assist daily with local dispatching, customer service, other administrative tasks.

Attention to detail, accurate and timely data entry, ability to learn customized software programs, and strong customer service skills are imperative.

**Responsibilities**:

- Dispatch drivers for courier deliveries.
- Communicate with drivers regarding the status of their deliveries.
- Update information using our internal system and notify our drivers as new information is received.
- Resolve issues regarding delivery, pick up, or transfer requests, & escalate to management as necessary.
- Perform administrative/general office duties as needed.

**Qualifications**:

- Superior attention to detail.
- Prioritize daily tasks, including routine and non-routine phone calls and requests.
- Experience working in a fast paced environment.
- Varied computer experience, include the use of Tracking Software, GPS, Online Maps, etc.
- Knowledge of the streets of Regina and the distance and time to travel between and within most surrounding towns.
- Knowledge of Microsoft Office Suite (Outlook, Word, Excel).
- Strong English communication skills - both written and oral.
- Knowledge of various commercial trucks (cargo vans, 1/3/5 tons, trailers etc.) an asset.
- Previous experience working within the transportation/courier industry an asset.
- Criminal Record Check is required.
- Must be legally authorized to work in Canada.

If you are interested please submit your resume, cover letter and your availability to start.

While we thank everyone for their interest please be advised that only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $32,000.00-$36,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Regina, SK: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Why are you interested in working for Frontier?

**Experience**:

- Customer service: 1 year (preferred)
- Microsoft Office: 1 year (preferred)
- Office: 1 year (preferred)
- dispatching: 1 year (preferred)

Work Location: One location

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