Fuel and Service Dispatcher

4 days ago

Barrie, Canada The Sarjeant Company Full time

**The Role**

The Sarjeant Company is seeking a Fuel and Service Dispatcher to join our team. The Dispatcher is responsible to maintain/improve a high level of customer service by ensuring safe, timely and cost effective delivery to our clients, coordinating with our team of drivers, Sales, Service and Management.

**Primary Responsibilities**
- Answer phones; receive orders from customers, prepare delivery data and dispatch deliveries.
- Utilizing Digital Dispatch software to map and load trucks for deliveries.
- Import daily fuel delivery information for billing to customer accounts.
- Ensure customer account information is accurate and current, including the calculation of fill frequency dates.
- Through regular communication, provide excellent customer service for our customers in regards to their fueling requirements.
- Liaise with the Credit Department and Sales on any billing issues, including customer related charges, outstanding cash/credit card deliveries or credit issues.
- Check and verify driver hours daily and calculate load premiums as required.
- Perform other related duties as assigned.

**Skills and Abilities**
- Intermediate to advanced computer software skills
- Highly organized, efficient, able to perform a variety of tasks simultaneously
- Time management skills, high sense of urgency
- Ability to analyze situations quickly and effectively and make sound decisions
- High level attention to detail
- Ability to read maps and relay directions
- Operation of common radio dispatch equipment

**Qualifications**
- Minimum Grade 12 Diploma or graduation from a recognized Business Administration course
- Post-Secondary education in a logistics program and/or combined industry experience is desirable
- Training in Emergency Spill Response and Safety & Compliance would be an asset
- Previous experience with a high-paced call centre/customer service/dispatch role is required
- Logistics/distribution industry experience desirable

**WORKING CONDITIONS**

Working conditions are conducive of a typical office environment - must be comfortable sitting at a desk for extended period of time, using keyboard and phone. Dispatch hours vary based on seasonal requirements. This is a Monday - Friday schedule from 9AM - 6PM

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$23.00 per hour

**Benefits**:

- Employee assistance program
- Extended health care
- Life insurance
- RRSP match

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Barrie, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Microsoft office: 1 year (preferred)
- dispatch and mapping software: 1 year (preferred)

Work Location: One location

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