IT Technician

2 weeks ago

Markham, Canada Venture Computers of Canada Inc. Full time

IT Technician - Job Posting

IT Technician

Job Type - Full-time

The Role

Roles & Responsibilities
- Provide level 1 desktop support on Windows, MacOS, and iOS devices
- Identify, diagnose and repair hardware issues; service printers, mobile phones, desktops, and laptops
- Assist in maintaining Venture’s technical support knowledge base
- Onboarding and offboarding client user accounts through Active Directory or Entra ID (Azure AD)
- Perform basic changes and troubleshooting in Microsoft 365 environments
- Configure and deploy workstations, mobile devices, and printers
- Support Level 2 and Level 3 resources in projects and initiatives
- Actively develop and maintain client relationships through exceptional customer service
- Participate in an afterhours standby rotation
- Perform additional tasks based on business needs

Qualifications & Skills
- Strong technical aptitude with the ability to quickly learn the client’s IT environment
- Must be willing to travel within GTA; must have own vehicle and valid driver’s license
- Ability to lift 30 - 50lbs
- Ability to work with non-technical users - simplifying complex information
- Willingness to work overtime when required
- Must be able to handle tight deadlines in a fast-paced environment

Nice to Have
- 1+ years of experience with ConnectWise or a similar CRM ticket system
- 1+ years of experience in a service desk role providing IT support and troubleshooting - hardware and software
- CompTIA Server+, Network+, or other relevant industry certifications

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