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Technician
3 weeks ago
**Province**: Quebec
**Branch**: Laval
**Employment Type**: Full Time
**Number of Positions**:1
**SUMMARY**
As a member of the Service team, the Shop Technician is responsible for the safe, effective, clean, organized and professional performance of the shop to ensure Strongco surpasses customers’ expectations.
**DUTIES AND RESPONSIBILITIES**
- Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department and the branch;
- Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of service work;
- Responsible for all aspects of assigned service work orders, including but not limited to:
- Proactive troubleshooting in order to properly identify machine faults,
- Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes,
- Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis,
- Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work,
- Accurate and timely service report submissions (includes time cards),
- Care and maintenance of assigned service bay and tools,
- Effective, open and frequent communication with Supervisor
- Competent in heavy equipment operation to test repairs when complete,
- Responsible for the return of un-used parts upon the completion of service work;
- Responsible for ensuring that all service work/inquiries by customers and or Supervisor are managed in a professional and timely manner at all times.
**CORE COMPETENCIES**:
- Exceptional customer service skills;
- Must possess excellent written and oral communication skills;
- Proficient with demonstrable time management skills;
- Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.,
- Willingness to participate and complete required training initiatives;
- Must poses clean drivers abstract;
- Must supply own tools;
- Must be capable of operating heavy equipment safely and competently.
**EDUCATION/ TRAINING**:
- Post-secondary diploma;
- Licensed Heavy Equipment Certification/license or equivalent.
**HEALTH AND SAFETY**:
It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures. In addition, Strongco employees will be required to report any and all incidences/accidents/near misses according to company policies.
- Strongco will accommodate people with disabilities during the recruitment and assessment processes. _If accommodation is requested, Strongco will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs._
