Client Success Specialist

1 week ago

Toronto, Canada RPS Real Property Solutions Full time

**Work Status**

Full time role - Hybrid or Remote

**Reporting To**

Team Lead - Client Success Team

**Department**

Success Team

**Location**

39 Wynford Drive, North York Toronto

**Hours Worked**

35 hours per week, Flexibility schedule from 8am-8pm (EST) as shifts during the evening, weekend or public holidays may be required

**Career Stream & Level**

L1

**Salary Band Grade**

$36,000, $45,000, $54,000

**About RPS Real Property Solutions**

We are committed to building on our history of operational expertise, developing long-lasting relationships with our clients and partners as well as delivering the best and most innovative residential real estate solutions in the marketplace. We are a team who share the values of In It Together; Thinking Differently; Caring Wholeheartedly; and Moving Forward.

**Value & Overview of the Role**

**Accountabilities**
- Going above and beyond for our clients by adopting the 1 Touch Only Touch approach in the quest to solve their challenges and make them feel valued
- Managing all client verbal and written communication throughout the lifecycle of the appraisal order including follow-ups, value appeals and escalations
- Sharing relevant client feedback to help us continuously improve our services and identify noteworthy trends
- Proactively managing the lifecycle of an order by ensuring that all orders have the supporting documentation and information required
- Utilizing all available tools to do the work
- Participating in special projects as required

**Work Experience /**Skills & Knowledge**
- Minimum of 1 - 3 years customer service experience in a similar environment
- ** Bilingual**(written and verbal) in French and English
- ** Customer Obsessed -**You understand our client and appraisers, anticipate their needs and always strive to exceed the customers’ expectations
- ** Interpersonal Skills** - You can develop and maintain positive relationships and facilitate constructive interactions
- ** Active listening skills** - You listen to the underlying message(s) and are open to feedback
- ** Critical thinker** - You determine client needs and the best course of action and think differently to creatively resolve challenges
- ** Team Player -** comfortable collaborating across departments and teams
- ** Problem solver** - ability to troubleshoot and creatively resolve challenges
- ** Technology**:

- knowledge of Microsoft Office suite (primarily Word, Outlook, and Excel) and in
- house custom software

**Education**
- High School or College or University

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