Client Success Specialist

5 days ago

Toronto, Canada Uber Full time

**About the Role**

The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Client Success Specialists are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.

**What You'll Do**
- Build processes and standardize best-practices within merchant success and your territory
- Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
- Track merchant KPI and OKR to understand their success, issues, or opportunities
- KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats' mission, brand, and product

**Basic Qualifications**
- A minimum of 1+ years of professional work experience
- Ability to fluently communicate English with clients

**Preferred Qualifications**
- Experience in a B2B organization in an outbound account management role
- Proficiency in French and/or Chinese is desirable
- Outstanding work ethic and attention to detail
- Experience driving deeper adoption within your book of business including, prospecting new contacts, working with end users and account discovery to identify new opportunities or locations
- Excellent communication
- Strong critical thinking ability
- Ability to clearly frame a valobjectionsue proposition and ask the right questions to be able to overcome to gain commitment from your clientsProficiency in Salesforce and Excel

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