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Front Desk Agent

3 weeks ago

Point Edward, Canada Quality Inn Sarnia Full time

**Are you a people person who is passionate about providing customer service that goes above and beyond expectations? If so, you may be the person we are looking for We are searching for an innovative, creative, energetic person who is good at problem solving to work the customer service desk at our hotel. If this sounds like you would be a fit - come and join our team We’d love to meet you**

Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. We need a person who is pleasant in person as well as holding exceptional telephone manners.

**JOB REQUIREMENTS**:

- 1 - 2 years experience at in hospitality
- Excellent customer relations and love assisting our customers.
- Great multi-taker with good organizational skills.
- Adaptable to change and be able to handle multiple priorities under pressure.
- Eager and focused to exceed guest expectations.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Able to respond quickly in a dynamic and changing environment.
- Pleasant, courteous, empathetic, fast acting, professional, discreet, friendly.
- Strong communication skills.
- Able to work both independently and a team environment.
- Able to effectively communicate both verbally and in writing.
- Open Availability with evenings and weekend availability is an absolute must in this roll. There may be some opportunity for on-call as well.

**DUTIES**:

- Welcome guests in a friendly, prompt and professional manner.
- Check guests in, issue room keys, provide information on hotel services and room location.
- Ensure required identification is taken from guests at check-in in line with local legislative requirements.
- Answer the phone in a prompt and courteous manner.
- Answer, record and process all guest calls, messages, requests, questions or concerns.
- Record guest preferences in PMS system.
- Check guests out, including resolving any late or disputed charges.
- Accurately process all guest transactions using established procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Always follow established hotel safety protocols and procedures. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
- Must be available to work flexible shifts and weekends.

**Job Types**: Part-time, Permanent
Part-time hours: 32-40 per week

**Salary**: $15.00 per hour

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Weekend availability