Student Records Representative

**Job Information**

Job Requisition ID: 63619
Ministry: Education
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Two positions (1 Temporary & 1 permanent position)
Scope: Open Competition
Closing Date: October 23, 2024
Classification: Administrative Support 5

**Salary**: $1,913.27 to $2,342.49 bi-weekly ($ 49,936.24 - $ 61,138.99 /year)

Alberta Education supports students, parents, teachers and administrators from Early Childhood Services (ECS) through Grade 12. Share your talent, your leadership and your success as you shape the future of education in Alberta. Through safe and caring schools for all students, Alberta’s government is making life better by investing in education - one of the most important investments we can make in our future. The Ministry has the following responsibilities: develop curriculum and set standards; evaluate curriculum and assess outcomes; teacher development and certification; support students with diverse learning needs; fund and support school boards; First Nations, Métis and Inuit and Francophone education; and oversees basic education policy and regulations.

**Role Responsibilities**:
Reporting to the Student Records Team Lead, this position provides timely knowledge-based support to stakeholders such as students, parents/guardians, post-secondary institutions, professional organizations, consulates, embassies, public or private organizations, and employers on behalf of students.

This position ensures that student information complies with legislation, regulations, policies, standards and guidelines. To ensure accuracy and privacy of information management and to prevent breach of information, the team member assesses inquiries, researches information and ensures processes are appropriately executed. The Representative issues Alberta high school and certificates, and the Canadian Adult Education Credential in accordance with existing legislation, policy and processes. This position also processes requests involving financial transactions such as exam registration requests on behalf of students.

The position is responsible for the following duties:

- Ensures professional and prompt support for inquiries and concerns from students, parents, mature students, schools, school authorities, other ministries and third parties.
- Reviews and verifies information to ensure accuracy and confidentiality of information in compliance to the FOIP and PIPA Acts.
- Provides timely responses to requests for Alberta and ensures the collection and accuracy of student data.
- Responds to student school enrolments, and certification requests.
- Support requests from the Office of the Child and Youth Advocate, and related requests regarding administrative fairness.
- Provides guidance to mature students on how to achieve a high school where requirements are missing. References alternative paths to achieving, for example taking the Canadian Adult Education Credential or challenging an exam to meet requirements.
- Historical data requests are managed and completed in compliance with Alberta Education legislation, regulations, policies, and standards and guidelines on behalf of Alberta Education.
- Performs prompt student information change requests and requests for education verification for students seeking employment.Please

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

- **Creative Problem Solving** - Makes decisions based on applicable legislation, policies and guidelines. Where such documents do not exist the position must exercise judgment in order to determine appropriate courses of action.
- **Drive for Results** - Plans for and delivers results, from concrete deliverables to process improvements, and ensuring attention to detail.
- **Develop Networks** - Develops and sustains a network of relationships across the division and with other GOA ministries on issues and work with other branches to develop effective communication channels to enhance and maximize the effectiveness of interactions.
- **Building Collaborative Work Environments** - Position interacts with all levels of stakeholders to a high degree, typically to provide and exchange information. Team members work together in identifying discrepancies and protecting quality of data.

**Qualifications**:
High school diploma and three years of related experience.

Equivalency:
Directly related experience or education considered on the basis of:

- One year of experience for one year of education or. One year of education for one year of experience.**Assets**:

- Knowledge of Specific legislation, in particular; a) Education Act, b) Freedom of Information and Protection