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Student Care Representative
3 weeks ago
**COMPETITION NUMBER: 1400**
**CLOSING DATE: September 15, 2025**
NorQuesters are difference makers, and we're searching for someone dedicated to making a difference. Reporting to the Team Lead of Student Care, this role is responsible for providing detailed front-line services and advice to NorQuest learners, staff, and community partners. Student Care Representatives are the primary point of contact to access various service areas of the college, including advising, financial aid, scholarships & awards, and the support team in the Registrar’s Office.
This position is key to establishing a friendly working relationship with the learner population, and delivers timely information through various channels, including online and in-person, to a high volume of internal and external inquiries on NorQuest programs and services.
**HOW YOU WILL MAKE A DIFFERENCE**:
- Provide information on NorQuest programs, procedures and policies.
- Screen applicants and ongoing students, through multiple channels of communication, to determine service needs.
- Fulfill information or support requests as related to team responsibilities, while monitoring and recording interactions.
- Advise students on college procedures related to their program requirements.
- Direct learners and College visitors based on their needs.
- Stay up to date on NorQuest service departments and standards to provide clear communication to learners on next steps.
- Book, cancel and reschedule appointments, or queue learners using established software systems.
- Prepare materials for distribution to staff and students to support information management.
- Represent the department on cross-functional teams and working groups.
- Handle service requests for maintenance or technical issues as needed.
- Support training and development of team members.
**WHAT YOU BRING**:
- A post-secondary certificate; diploma in Business, Finance or Administration preferred.
- Two to three years of administrative and customer service experience, preferably within a post-secondary environment.
- Strong working knowledge of Microsoft Windows and Word; some knowledge of Excel preferred.
- Knowledge or experience in PeopleSoft considered an asset.
**WHAT MAKES YOU A DIFFERENCE MAKER?**
**As a difference maker you bring**:
- Strong communication and customer service skills.
- Ability to work well with others in-person and on the phone - switchboard experience would be helpful.
- Excellent time management and organizational skills.
- Must show initiative and be able to excel with mínimal supervision.
**SALARY**:**AUPE Band Level 4 | Representative II | $42,099 - $52,745 annually, reflective upon what you bring AKA your education and experience. This is a full-time permanent position with immediate access to our great pension and benefit programs.
We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.
For applicants who have completed post-secondary studies from outside of Canada, it is recommended they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:
This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.
**Our Commitment to Equity, Diversity, and Inclusion**: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers - we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.
NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.
NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.
