Asset Manager Customer Identity

**Primary Locations**:Montreal, Quebec**:
**Attendance**:Hybrid**:
**Employee Status**:Regular**:
**Schedule**:Full-time**:
National Bank is pursuing the biggest technological transformation in its history. We are reviewing our systems and processes in order to align them as closely as possible with the needs of our customers and the requirements and organizational orientations in terms of security, operational viability and sustainability. Are you looking for challenges aimed at implementing the highest quality of service standards on critical technological assets? Are you naturally passionate about IT, eager to challenge ideas and inclined to show leadership? Then we invite you to read the following

National Bank's IT Cybersecurity Delivery sector is looking for an Asset Manager to ensure the highest possible level of quality, maturity, reliability and sustainability of Customer Identity & Access Management (CIAM) services.

Being an Asset Manager at National Bank means:

- Be accountable for the operational availability, security, durability (avoiding obsolescence, scalability, etc.) and the financial viability of the IT assets and services under his/her responsibility.
- Understand the end-to-end integration of all sub-components of the services ecosystem under his/her responsibility, including interconnections with consumers and third-party providers of these services.
- Influence business and IT partners to maximize and optimize the use of IT services under his/her responsibility.
- Manage the relationship with the supplier(s) participating in the delivery of IT services under his/her responsibility.
- Ensure compliance of the assets with applicable regulatory and corporate constraints (owner-custodian agreement, asset management process, risk management process, audit process, disaster recovery plan and periodic tests, etc.).
- Guarantee the operational viability and be accountable for the production support of the assets with proper in-depth of monitoring (tools, alerts, etc.) and service level agreements/SLA (hours of support, availability, etc.) appropriate to the criticality of the services.
- Ensure the management and resolution of all security vulnerabilities affecting his/her assets in accordance with the deadlines prescribed in the company's policies.
- Be responsible for managing the human capacity (hiring, monitoring, development/training plans, etc.) and material capacity required to maintain and operate the IT services and assets under his/her responsibility.
- Plan and continuously manage the operational budgets allocated for the maintenance and operation of the IT services and assets under his/her responsibility.
- Participate, as a target client, in the governance of projects having an impact on the ecosystem under responsibility, so as to ensure the proper transfer to operations of new services and capacities.
- Several years of similar professional experience in managing the operation and maintenance of critical IT services.
- Political sense and ability to manage stakeholders (business partners, consumers, suppliers, etc.).
- Experience in managing IT operations budgets.
- Experience in IT delivery in an Agile / SAFe mode.
- Experience in managing projects / programs.
- Strong intellectual curiosity and problem-solving skills.
- High sense of service quality and customer orientation.
- Commitment and autonomy.
- Experience in delivering consumer software solutions and adherence to the DevOps culture.
- Strategic vision.
- Communication skills (French / English).
- Knowledge of the banking environment.

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

- Health and wellness program, including many benefits
- Flexible group insurance
- Defined benefit pension plan
- Employee Share Ownership Plan
- Employee and family assistance program
- Preferred banking services
- Volunteer program
- Telemedicine
- Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

Ready to live your ambitions?

LI-IN1