Front Desk Receptionist

1 week ago

Toronto, Canada Fusionmed Cosmetic Center Full time

Job Overview:
FusionMed Cosmetic Centre is a reputable aesthetic clinic dedicated to providing exceptional services to our valued patients.

We specialize in high-end medical aesthetic treatment. As a front desk receptionist, you’ll play a crucial role in ensuring a positive patient experience from the moment they walk through our doors.

Receptionist Duties:

- Greet and welcome patients and visitors with a warm and professional demeanor
- Answer phone calls, take messages, and follow up with clients
- Schedule appointments and maintain the appointment calendar
- Check patients in and out, collect necessary information
- Assist with filing, scanning, and organizing client records
- Maintain cleanliness and organization of the clinic
- Handle payments during check-out
- Coordinate with other team members to ensure seamless patient flow.
- Address patient inquiries regarding services, pricing, and clinic policies.
- Provide accurate information and exceptional customer service.

Sales responsibilities:

- Familiarize yourself with all aesthetic services, treatments, and products offered

by the clinic.
- Observe patient interactions to identify upselling and cross-selling opportunities.
- Pay attention to patient preferences and needs.
- Suggest treatment upgrades and add-ons (e.g., premium versions of facials, skincare products).
- Promote treatment packages for better results.
- Advise on post-treatment care products (serums, creams).
- Suggest gift certificates for friends and family.
- Gather patient feedback regarding their experience.
- Collaborate with the sales and marketing teams.

**Skills**:

- Fluent in both Mandarin and English (spoken and written) is Required
- Excellent communication and interpersonal skills.
- Proficient in using office software (e.g., Microsoft Office, scheduling tools).
- Previous experience in medical cosmetics is preferred
- Sales background is preferred
- Aesthetician training and certificate is preferred

**Job Types**: Full-time, Part-time

**Salary**: $16.55-$24.00 per hour

**Benefits**:

- On-site parking
- Store discount

Supplemental pay types:

- Commission pay

Application question(s):

- Do you have PR status?

**Experience**:

- Front desk/ Sales: 2 years (required)
- Administrative experience: 2 years (required)

**Language**:

- Mandarin (required)

Licence/Certification:

- Aesthetician Certificate (preferred)

Work Location: In person

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