Deskside Support Level 2
3 days ago
**French version will follow**
**Bilingual Service Desk (Level 2)**
- Competitive rates
- Both permanent and contract roles available
- Montreal, Moncton, Regina
- 25+ openings
**Who are We?**
We’re Ian Martin: a full-service recruiting firm with 60+ years’ experience hiring engineering and IT professionals like you.
When you apply, you’ll have support throughout the entire hiring process—our recruiters will assess your qualifications and put you in touch with jobs and employers that are right for you.
**Who are You?**
You’re a talented IT specialist who loves working with people and systems. You have experience troubleshooting both hardware and software, have a high attention to detail and strong communication.
**The Job**
Openings are for Level 2 Service desk analysts. Using a standard ticketing system, you’ll respond to both hardware and software issues.
Succeeding here will require both strong technical skills and great communication; working closely with others, you’ll need to understand their technical issues in detail and determine a range of potential root causes and solutions.
**Qualifications**
- 1-2 years’ deskside experience
- Experience with ticketing systems (Service Now, Remedy, etc.)
- Strong knowledge and experience troubleshooting Windows 7/10
- Experience with both hardware and software
- Fully bilingual (English/French)
- ________________
**Spécialiste Bilingue du service d'assistance technique niveau 2**
- Des tarifs compétitifs
- Rôles permanents et contractuels disponibles
- Montréal, Moncton, Régina
- 25+ ouvertures
**Qui sommes nous?**
Nous sommes Ian Martin : un cabinet de recrutement à service complet avec plus de 60 ans d'expérience dans l'embauche de professionnels de l'ingénierie et de l'informatique comme vous.
Lorsque vous postulez, vous bénéficiez d'un accompagnement tout au long du processus d'embauche. Nos recruteurs évalueront vos qualifications et vous mettront en contact avec les emplois et les employeurs qui vous conviennent.
**Qui êtes vous?**
Vous êtes un spécialiste informatique talentueux qui aime travailler avec les gens et les systèmes. Vous avez de l'expérience dans le dépannage de matériel et de logiciels, vous avez une grande attention aux détails et une communication solide.
Vous cherchez à rejoindre un leader de l'industrie, à appliquer vos compétences dans un environnement stimulant et à développer votre carrière.
**Le travail**
Les ouvertures sont pour les analystes du centre de service de niveau 2. À l'aide d'un système de billetterie standard, vous répondrez aux problèmes matériels et logiciels.
Réussir ici nécessitera à la fois de solides compétences techniques et une excellente communication; En travaillant en étroite collaboration avec d'autres, vous devrez comprendre leurs problèmes techniques en détail et déterminer une gamme de causes profondes potentielles et de solutions.
**Qualifications**
Avec des postes allant du contrat au permanent, nous avons exactement le poste que vous recherchez. Tout ce que vous avez à faire est de postuler ci-dessous et l'un de nos recruteurs qualifiés vous contactera avec les détails.
- 1 à 2 ans d'expérience en bureau
- Expérience avec les systèmes de billetterie (Service Now, Remedy, etc.)
- Solides connaissances et expérience dans le dépannage de Windows 7/10
- Expérience avec le matériel et les logiciels
- Entièrement bilingue (anglais/français)
**Postuler avec Ian Martin
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