Repair Technician Plant A

**Section 1: Basic Duties & Responsibilities**
- Performs primary and secondary diagnosis and repair units which includes but are not limited to failed electronics devices, circuit boards and handheld devices using a variety of diagnostic tools
- Performs configuration of electronics devices which includes but are not limited to MDM Management, PC Doctor, device inspection, and flashing
- Drives continuous improvement on test yields, work in progress (WIP), test coverage and no trouble found (NTF) reductions
- Collects data and interprets failures and communicate to support team
- Utilizes schematics and diagnostic guides to determine the proper functioning of component, parts, and/or swap components
- Identifies failures and communicates findings to higher level Technicians and/or Engineers
- Operates production repair/test equipment and provide guidance to other technicians
- Subject to established practices and procedures in a specific technical discipline
- Gathers, interprets and enters failure data information into computerized tracking system and prepares reports
- Assists and performs test on repaired devices as needed
- Escalates test failure issues to higher level technicians and operations support team
- Performs advanced isolation and deep dive to identify root cause
- Provides training and support to entry level technicians
- Complies and follows all procedures within the company security and health policy
- Exhibits proficiency in the use of tools assigned
- Utilizes process documentations such as but not limited to the following; schematics, BOM’s, visuals, debug, repair, testing tools, repair manuals and procedures
- Supports and assists lower-level technicians to troubleshoot products
- Analyzes daily reports and recommend solutions to technical problems as required
- Understands, recognizes and executes Ivy Technology Toronto production requirements, rules, policies and procedures ensuring compliance of WIP
- May perform other duties and responsibilities as assigned

**Section 2: Qualifications**
- Electronics Technician or Technologist _with_ A+ Certification or Hand Soldering skills or Equivalent Degree/Diploma
- Advanced PC and Microsoft Office (Excel, Word, Outlook) skills
- Must have prior experience repairing electronic devices and components, capable of debug, rework and functional tests and OS upload - should be able to open and close various devices at ease
- Must have at least 2 years of prior technical work experience

**Section 3: Skills**
- Advanced diagnostic skills
- Ability to comprehend and execute to ensure SLA compliance requirements are met
- Strong attention to detail and problem-solving skills
- Ability to adapt in a fast-paced environment
- Ability to elaborate the failure analysis to support team
- Must have the capability to navigate without assistance
- Ability to coordinate and perform multiple tasks
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to operate a personal computer including using applied operating system and related software
- Be independent and take the initiative to resolve the problems

**Salary**: $21.50-$21.75 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- North York, ON M9L 1T6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Laptop Repair Technician: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Class G Licence (preferred)

Work Location: In person