Showroom Coordinator

We are seeking a dynamic individual to join our Customer Experience team as a Showroom Coordinator & Salesforce Administrator. In this unique role, you will be responsible for maintaining the impeccable appearance of our showroom, ensuring that it reflects our commitment to quality and customer satisfaction. You will also play a critical role in managing the functionality and optimization of our Salesforce platform.

**RESPONSIBILITIES**
- Maintain the overall appearance and cleanliness of the showroom to create an inviting atmosphere for visitors.
- Arrange and display furniture in an aesthetically pleasing manner, ensuring that each piece is showcased effectively.
- Regularly update and refresh showroom displays to highlight new products and promotions.
- Manage inventory levels and coordinate with the marketing department to ensure adequate stock of showroom items.
- Greet and welcome clients as they enter the showroom, providing assistance to the Sales Team.
- Act as a brand ambassador, conveying our company's values and commitment to quality and customer satisfaction.
- Collaborate closely with the sales team to facilitate client meetings and presentations in the showroom including arranging catering when necessary.
- Maintain accurate records of showroom visits, client interactions, and sales transactions.
- Prepare reports on showroom performance, including foot traffic, conversion rates, and feedback from clients.
- Manage all aspects of Salesforce administration, including user management, license allocation, and configuration changes to optimize system functionality.
- Act as the primary point of contact for updates and changes related to customer information, ensuring accuracy and completeness of data.
- Handle customer additions or subtractions within Salesforce, maintaining a high level of data integrity.
- Export, analyze, and normalize data from various sources, importing it into Salesforce while ensuring data accuracy and validity.
- Conduct regular comparisons of data between Salesforce and the ERP system to validate accuracy and consistency.
- Develop and maintain sales dashboards, pipelines, and other key performance indicators within Salesforce to support sales operations.
- Generate and manage reports to track sales performance, providing insights and recommendations for improvement.
- Onboard new team members onto Salesforce, providing training documentation and instruction to ensure smooth integration into the system.

**QUALIFICATIONS**
- To be able to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Previous experience in a customer service or sales support role, preferably in a retail or showroom environment.
- Strong interpersonal skills with the ability to engage with clients in a professional and courteous manner.
- Excellent communication skills, both verbal and written.
- Detail-oriented with a keen eye for design and aesthetics.
- Ability to work independently as well as part of a team.
- Knowledge of office furniture and interior design concepts is a plus.
- Proven experience as a Salesforce Administrator, with a deep understanding of Salesforce platform functionality and best practices.
- Strong analytical skills with the ability to analyze complex data sets and draw meaningful insights.
- Excellent attention to detail and organizational skills, with a commitment to data accuracy and integrity.
- Proficiency in data management tools and techniques, with experience in data normalization and validation.
- Experience with ERP systems and data integration is a plus.

**WORKING CONDITIONS**
- The working conditions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Ability to attend and conduct presentations.
- dexterity required to use desktop computer and peripherals.
- Ability to lift a minimum of 10 lbs, up to a maximum of 50 lbs. Some physical labour is required to carry, move, manipulate and/or position furniture and décor items in the showroom, and to move, bend, twist or maintaining awkward body positions while performing work.
- Overtime as required.

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Work Location: In person