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Part Time Receptionist/administrator

3 weeks ago

Acton, Canada Eramosa Physiotherapy Associates Full time

**About Us** - Eramosa Physiotherapy Associates (EPA) are a group of physiotherapist-owned clinics with 9 locations, around Guelph and surrounding areas. Over the past 20 + years, EPA has been providing evidence -based care with an emphasis on manual therapy and exercise through our unique approach, "Your Path to Improved Health". Our growth and success over the years is because of our incredible team of dedicated, passionate and hard-working employees._ **Job Type**: Permanent Part - Time Starting Salary: $16.00/hr + depend on experience Experience: Customer Service 3 years, Administration 1 year Hours of Work: 2 evening shifts/week 3:30 to 8/8:30 (depending on last client). Potential to add Friday shift. **JOB DESCRIPTION: Receptionist** **Duties and Responsibilities include **(but are not limited to): - Answer telephone calls, greet clients and visitors upon arrival, and provide excellent customer service for all questions or concerns. - Register new clients in line with acceptable standards of the clinic; support clients in filling medical and insurance forms at the clinic to avoid errors and inaccurate information. - Exercise client confidentiality at all times. - Using electronic medical record files and coordinating the scheduling of future appointments for clients with all providers as directed. - Collect payment at time of service and follow up on outstanding payments. - Complete accurate clinic billing and follow up on accounts receivable as required. - Produce accurate end of day reports. - Ensure that the client reception area is cleaned, fully stocked of material like brochures, Kleenex, new reading material, slippers and daily laundry. - Other administrative tasks as assigned by the Clinic Office Manager. **Skill Set Required** - Excellent communication and interpersonal skills to maintain effective rapport with clients and staff members. Professional phone mannerisms. - Ability to exercise good judgement, resourceful, strong organizational skills. - Remain “cool, calm and collected” in high pressure situations. - Able to adapt to change with clinic operations to continuously learn and strive for improved patient care. - Self-starter with an ability to work independently and collaboratively in a team environment. - Strong knowledge of Microsoft Office programs - Word and Excel - Experience with clinic management software, online insurance billing, and accounts receivables would be considered an asset. - Eramosa Physiotherapy Associates (EPA) is an equal opportunity employer. While we appreciate the interest of all applicants, we will contact only those selected for interviews. EPA is proud to provide employment accommodation during the recruitment process. Should you require any accommodation, please indicate this in your cover letter and we will work with you to meet your accessibility needs._ **Job Type**: Part-time Part-time hours: 10 per week **Salary**: From $16.00 per hour Schedule: - No weekends COVID-19 considerations: Eramosa Physiotherapy's COVID-19 protocols are in line with the Ministry of Health recommendations for Regulated Health Professionals. Work Location: One location