Customer Operations Project Manager

1 week ago

Waterloo, Canada Open Text Corporation Full time

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
The Opportunity
As a Project Manager within Global Customer Support Operations team, you are responsible for contributing and leading concurrent small to medium projects in a fast-paced environment. You will use your hands-on project management approach to manage the overall timeline for the project. We require an individual who has strong analytical, excellent communication and organization skills.
The Project Manager provides a single point of contact for projects with a focus on enhancing business systems, business processes, productivity, and efficiency.
**What you will be doing**:

- Assist and/or lead the project management activities required for the successful delivery of small to medium projects, in a professional, timely manner
- Analyze impacts to various teams within Customer Support related to people, process, and systems
- Assist with creating work plans, write business requirements, write and execute user acceptance testing plans along with status reports
- Work closely with peers in cross functional business units to ensure a cohesive approach to overall project management at OpenText
- Provide ongoing communication to sponsors, business owners and internal customers regarding project milestones, progress and completion of activities to ensure smooth implementations

**What does it take**:

- Bachelor’s degree, college diploma or equivalent experience
- Minimum 2 years of project management experience with a proven track record of leading successful project implementations
- Ability to prioritize multiple tasks in a fast paced and changing environment, with mínimal supervision
- Excellent business analysis skills and written communication skills with the ability to facilitate meetings and translate requirements into defined business solutions
- Excellent interpersonal skills and ability to interact and influence peers
- Understanding of a customer support environment beneficial; including Technical Support and Maintenance Renewals
- Aptitude for technology and the ability to connect technical concepts with business requirements
- Highly organized; detail oriented, and have the ability to shift easily between a variety of tasks with ease
- Possess analytical and problem-solving skills, logic-based thinking and attention to detail
- Expert working knowledge of Microsoft Word and Excel
- SAP experience an asset
- PMP designation or working toward designation an asset

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

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