IT Coordinator

2 days ago

Halifax, Canada GEM Health Care Group Full time

**Job description**

**GEM Health Care Group **is a steadily growing company in Long Term Care, Assisted Living & Retirement Living in Atlantic Canada & Ontario. We are a modern beacon for diversity, equity & inclusion and have a head office composed more than half by people of colour and women. We have had great success training and advancing people within our organization.

We have an opening for an** IT Coordinator**: You would be the first point of contact for employees requesting IT services.

**Location**:15 Shoreham Ln Suite 101, Halifax, NS B3P 2R3

**Position**:Permanent Full Time
- Monday
- Friday

**Responsibilities include but are not limited to**:

- Diagnose, repair, rebuild, and refurbish a variety of computer hardware, including PCs, laptops, monitors, servers and other IT equipment
- Manage inventory of equipment, including collaborating on potential purchases
- Disassemble, pack, move and set up/install on site
- Communicate regularly and effectively with ticket submitters
- Help test functionality and support end users
- Image and prepare new computers
- Dismantle, box and ship outdated equipment
- Install printers, troubleshoot problems and make repairs
- Coordinate with the appropriate vendors to arrange repairs
- Document all daily data communication transactions, issues and solutions or installations
- Troubleshoot software/hardware and break/fix
- Actively listen for customer cues and ability to resolve problems with grace and integrity

**Qualifications and Competencies**:

- Degree/Diploma in Computer Science or equivalent experience
- Experience in a multi-faceted company
- High attention to detail and possesses
- Excellent organizational skills
- Strong communication skills, both written and verbal
- Active problem solver
- Ability to multitask and communicate effectively with individuals of all backgrounds
- An understanding and/or experience of networking (switching and routing) is highly valued
- Knowledge and understanding of how domain users work in active directory
- Deep understanding of PC skills
- Proven knowledge of System Configuration
- General familiarity with Microsoft Office 365
- Software Upgrades experience highly desired
- Foundational knowledge in PC Software
- Understanding and previous experience with asset management
- Solid understanding of Desktop Support
- Proven ability to adapt to change in procedures and job assignments
- Ability to effectively work in a fast-paced environment with changes in priority
- Able to provide professional level customer service

**Job Types**: Full-time, Permanent

**Salary**: $44,000.00-$47,000.00 per year

**Benefits**:

- Extended health care
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

**Job Types**: Full-time, Permanent

**Salary**: $44,000.00-$47,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Halifax, NS: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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