Member Experience Associate

10 hours ago


Thunder Bay, Canada Movati Athletic (Group) Inc Full time

Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**.

We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal in mind, it all starts with you

In our Clubs, our Member Experience Associates play a very important role. This team is among our most confident and detail-oriented team members in our building. If you thrive in an environment where multi-tasking, and flexibility is necessary then this role is for you Your typical work day will be full of interaction and engagement with guests, which also means ensuring they receive the best experience possible from the moment they walk in our doors.

Your availability: Monday - Sunday, evenings and weekends

We’ve got so much more we want to tell you, so here it goes:
**Role**

Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:

- Proactively manage and resolve all member concerns, and escalate serious concerns to the Management team for resolution
- Provide exceptional customer service to retail operations (cafe and pro-shop)
- Ensure cleaning duties are completed and maintained in a safe and timely manner
- Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
- Responsible for all sales transactions
- Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
- Assists with member experience events throughout the club as needed

**Qualifications**
- High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
- 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
- Current CPR & First Aid are required and must be maintained through employment

**Perks**

We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment.

Since 1997, we’ve built the foundation of Movati Athletic on our 5 Core Values**:Care**, **Commitment**,** Authenticity**,** Diversity**, and **Work Ethic**. Over the next several years, we plan to do the same. Our promise at Movati is to help you feel **welcome**, feel **comfortable**, and feel **healthy**.



  • Thunder Bay, Canada Movati Athletic (Group) Inc Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....


  • Thunder Bay, Ontario, PEE, Canada MOVATI Athletic Full time $50 - $80 per year

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.We're not looking for just average because we're not your average club. That's because our goal is to be recognized as North America's premiere affordable luxury fitness brand. With that goal in...


  • Thunder Bay, Canada Movati Athletic (Group) Inc Full time

    Lead, Inspire, Build and Motivate a high-performance team that delivers on the promise we make to our members - feel welcome, feel comfortable and feel healthy. We’re not looking for average, because we’re not your average Club. That’s because Movati’s goal is to be recognized as North America’s premiere affordable luxury fitness brand. A **Member...


  • Thunder Bay, Canada Movati Athletic (Group) Inc Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. Acting as a delegate to the Experience Manager, you are a people-oriented supervisor who effectively coaches and motivates staff. You share your experience and knowledge to assist the...


  • Thunder Bay, Canada Northern Credit Union Limited Full time

    Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial...


  • Thunder Bay, Ontario, Canada CAA Club Group Full time $43,000 - $89,000 per year

    LOCATION: North Bay Travel Store – 955 McKeown Avenue, Unit 3B, North Bay, ONTERM: Full-Time, Permanent 37.5 hours/weekevent October 16, 2025 person Permanent map In-PersonOverviewOur Member Service Counsellors deliver exceptional customer service and promote the benefits of CAA memberships and services. They are responsible for greeting Members, providing...


  • Thunder Bay, Canada Value Village Full time

    Retail Store Associate **Who we are**: The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from...


  • Thunder Bay, Canada St Joseph's Care Group Full time

    Accommodations are available upon request at any stage in the selection process. **PSYCHOLOGICAL ASSOCIATE (25-R13)** ***Union: OPSEU** **Status: Temporary Full Time** **Department: Mental Health Outpatient Program** **Site: St. Joseph's Health Centre** **Rate of Pay:$47.86 - $62.94 per hour** Under the direct supervision of the Manager - Mental Health...


  • Thunder Bay, Canada The Home Depot Canada Full time

    **With a career at The Home Depot, you can be yourself and also be part of something bigger.** **Position Overview**: Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational processes. CXMs...

  • Retail Warehouse

    10 hours ago


    Thunder Bay, Canada Value Village Full time

    Retail Warehouse & Production Associate **Who we are**: The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used...