Operations Lead

**Job Description**:
**_
CARE AND BE CARED FOR - THIS IS YOUR HOME_**:
Are you an experienced healthcare practitioner with supervisory and leadership expertise looking to support a dynamic team to optimize their performance? Are you looking to make a difference in your community? You’re looking in the right place.

As a valued member of our Home and Community Care Support Services team, you will organize, coordinate, and supervise day to day operations of dedicated team/s within the Home and Community Care portfolio.

**We are currently looking for a Temporary Full-time Operations Lead**

What will you do?

As an essential member of the Home and Community Care team, reporting to the Manager, the Operations Lead will support the improvement of overall performance of the team. This will be accomplished by coordinating, providing knowledge exchange and developing skills and abilities with the goal of optimizing team performance. This role will focus on building system capacity for working with complex patients through integration across care partners. He/she will enable an environment of inter-professional practice integration that follows quality based and evidence-informed best practices within a patient-centered care philosophy. The Operational Lead works collaboratively with primary care, community provider teams, community partners, as well as Home and Community Care Teams, to help assess priorities, establish goals and develop program strategies with a focus on enhancing quality, safety and patient centered care. Specifically, the Operations Lead will:

- Maintain a regular presence within the assigned teams to provide coaching and mentorship for staff, oversee referral volume, flow and timing of assessments, and assist in addressing patient concerns.
- Ensure that standardized business processes are followed and completed as per policies and procedures.
- Perform scheduled audits to determine quality of assessments, documentation, and patient experience and business process adherence using established audit tools.
- Reports to the Manager, Home and Community Care issues related to performance to ensure staff meet quality standards, individual job performance expectations; and on-going staff development requirements.
- Develop and implement strategies to support identified quality improvement areas both at a team and individual level in collaboration with other Home and Community resources including the Manager.
- Participates and assists with staff performance reviews under the manager’s direction.
- Monitor trends and patterns in program activities, and referral types and work with the manager to design improvement plans.
- Collaborate with management team in developing and implementing program changes, as requested.
- Participate in quality improvement activities as requested.
- Monitor indicators as appropriate and work with the manager to design improvement plans.
- Generate relevant reports and act on reports.
- Identify gaps in service delivery and communicate the challenges and potentials solutions to the Management Team during weekly Team Lead/Management meeting.
- Develop and foster a quality patient/family experience focused environment for Home and Community Care service and other adjunct services.
- Monitor team scheduling and resource allocation and work with the Manager to ensure efficient and appropriate coverage.
- Provide support, education and training required to front line to facilitate collaborative Primary Care collaboration and other Community partnerships.
- Facilitate practice rounds with the front staff and monitor active caseloads, waitlist and provide updates to the manager.
- Facilitate smooth functioning of team by obtaining feedback from team members regarding any barriers to efficient clinical services and following up as needed with managers, team members and support staff to find and implement solutions to identify barriers.
- Maintain currency in the policies and procedure and relevant legislation that impact the clinical practice of his/her respective clinical team.
- Act as training/education lead for identified program areas and other training initiatives.
- Work collaboratively with the Learning Solution Specialists to develop training plans and implementation activities within the teams and across portfolio.
- Provide Subject matter Expertise (SME) on program specific areas and functions specific to the team.
- Develop strategies for team building to obtain buy in.
- Address questions or concerns related to care Coordination raised by the administrative, management team.
- In conjunction with the Manager, develop and maintain clinical resource materials (e.g. client education materials, standardized assessment tools. etc.).
- Monitors and supports new hires to ensure competency levels are being met.
- Uses professional judgment, problem-solving, and mentoring skills to support and assist staff to analyze and respond appropriately to complex patient care situa