Patient Care Coordinator

Northern Respiratory Inc. was founded in 2005 to raise the clinical standard for support and education in the growing therapeutic fields of Obstructive Sleep Apnea and Home Oxygen Therapy. We have developed best-in-class proprietary Clinical Protocols & implemented advanced respiratory therapies using state-of-the-art respiratory equipment. Northern Respiratory is a Canadian locally owned and operated respiratory homecare company. We are dedicated to helping our patients breathe easier and sleep well.

At Northern Respiratory, you will join talented and like-minded people from across Ontario who care passionately about our clients and communities. We work closely with our patients/clients and their physicians, partnering to provide the best therapeutic support to achieve positive outcomes. We are dedicated to ensuring that their experience with Northern Respiratory is ultimately a success story.

We have a great career opportunity for someone looking to join a growing team of health professionals, in the role of **Patient Care Coordinator at our Sudbury, Ontario** location. If you are looking for a meaningful career, where you have the opportunity to work with a locally owned company where your talent has an impact with our customers, this may be the right opportunity for you

**Position Description**:
As part of our Respiratory Care team, this position is responsible for the co-ordination of telephone and electronic referrals, scheduling of patient care visits, and verification of funding agency criteria for home oxygen therapy and related healthcare services. We are looking for individuals who are customer focused, patient, detail oriented, and organized with the ability to set priorities and follow through on tasks within critical deadlines.

**Key Responsibilities**:

- Warmly welcome clients and assist them with purchases, booking appointments and answer general therapy inquiries.
- Promptly answer telephone calls and receive faxes, distribute correspondence and inquiries to appropriate associates, requisition supplies and additional office duties.
- Billing insurance and government agencies.
- Maintain accurate records of submission and payment, minimize accounts receivable and ensure prompt collection of outstanding payments.
- Adhere to patient charting protocols in Electronic Medical Records system.
- Support marketing efforts by maintaining literature supplies, assisting social media efforts, and managing patient experience feedback.
- Assist clients in CPAP and oxygen supply replenishment using EMR based program.
- Participate in after hours on-call rotation.

**Skills & Qualifications**:

- High School Diploma or GED equivalent is required.
- College Degree in administration or regulated Health Care Professional is considered an asset.
- A minimum of 2+ years in a medical administrative position, preferably Home Oxygen and Sleep therapy.
- Fluency in French considered an asset (reading, writing, and oral).
- Retail and merchandising experience is considered a strong asset.
- Excellent organizational and administrative skills with impeccable attention to detail.
- Proficiency working with Microsoft Office Suite of products.
- Experience in Blueprint, QuickBooks and other agency portal systems is considered an asset.
- The ability to quickly learn and understand various processes in a constantly changing environment.
- A professional, friendly interpersonal manner with strong customer service values.
- Strong written and verbal communication skills.
- Excellent time management skills and ability to work effectively and independently under pressure and meet demanding deadlines.
- Ability to multi-task, assess situations and prioritize tasks accordingly in a fast-paced day to day work environment.
- Required to take initiative with mínimal assistance for clients Oxygen and Sleep therapy needs.
- Excellent listening skills required
- Ability to make decisions independently if required.

**Northern Respiratory offers: **
- Competitive Salary based on experience and credentials
- Comprehensive Benefits Plan
- RRSP Matching
- Paid Vacation

**Why Northern Respiratory?**

Northern Respiratory is committed to an inclusive and diverse work environment and provides equal opportunities for all applicants.

**Job Types**: Full-time, Permanent

Pay: From $50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- On call

**Experience**:

- medical administration: 2 years (preferred)
- home oxygen: 1 year (preferred)
- sleep therapy: 1 year (preferred)

**Language**:

- French (preferred)

Work Location: In person