Assistant Manager Shared Services

**Company Description** Who We Are**

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
**Job Description** What You’ll Do**:
Reporting to the Manager, Shared Services, you’ll be responsible for assisting in managing employees, organizing and monitoring work processes and managing the performance of team members.

The core parts of your role will be to:

- Applies quality principles and practices to establish a strategic approach and improve the organization’s operations and productivity. This includes managing processes to support the organization’s strategic direction, and communicating, facilitating and supporting necessary changes for continuous improvement.
- Provides information to the Shared Services Manager. This includes annual objectives, business opportunities, SOAP’s, results and trends, workflows, as well as communicating with other managers in a matrix environment
- Manages the Broker Administrative team and coordinates activities to achieve operational efficiency while adhering to the strategic plan. Analyzes needs and directs changes as required.
- ** Training & Development** - Provide coaching, training, and skill enhancement programs to enhance team capabilities.
- ** Conduct Performance Reviews** - Monitor and evaluate employee performance, provide feedback, and support career growth.
- ** Resource Planning** - Manage team workload, leave planning, and shift schedules to maintain operational efficiency.
- Ensures operational standards, customer service, policies, programs and procedures are always maintained. Identifies areas for improvement within the Broker Shared Services department and makes recommendations for continuously improving excellent customer service.
- Increases management effectiveness. This includes recruiting, selecting and training individuals, communicating strategies and objectives, and providing necessary resources for efficient job performance, and ensuring accountability, including disciplinary actions when required.
- Assists in leading the performance management process by communicating job expectations and tracking progress of individual activities and effectiveness. This includes determining team and individual goals, offering job coaching, training, conducting monthly meetings, motivating and supporting employees to meet objectives and quality requirements, reviewing progress, and offering feedback, as required.
- Coordinates and assists in the administration of portfolio transfers and sales of books of business to various insurance carriers. Is responsible for coordinating and carrying out the administrative work required for these transfers and sales. As well as company audits.
- Determines responsibilities and functions that require assignment of Administration Representatives to special projects.
- Performs other duties within competence, as assigned.

**Qualifications** Let’s Talk About You**:

- A RIBO license
- A minimum of three years’ experience in personal lines automobile and property insurance.
- A minimum of two years’ experience in a supervisory/leadership role.
- A minimum of two years’ leadership experience in a call center environment.
- Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
- Superior time management, project management and organizational skills to manage competing priorities.
- The ability to communicate in French is considered an asset.

**Additional Information** Some of the Perks We Offer**:
We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

- Rewarding salary and bonuses that truly value your dedication
- Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
- Defined benefit pension plan for a financially confident retirement
- 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
- Access to a wealth of learning resources, including LinkedIn Learning for professional development
- Flexible work-from-home and hybrid options
- Unlock your potential with opportunities for advancement
- OTIP and its group of companies strive to create an accessible and inclusive work en