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Head of North American Operations

2 weeks ago

Calgary, Canada Whitefox Full time

**Head of North American Operations, based in Calgary, Canada**

**Do you want to join a purpose driven organisation making a global impact on society and creating a healthier environment both now and for future generations?**

At Whitefox our Purpose is to reduce Energy and Water consumption in Industrial Processes, by doing so we help society to Produce More, by Wasting Less. We achieve this by developing leading-edge membrane-based solutions that reduce energy & water consumption in industrial separation steps. Industrial separations consume 15% of all energy in the US, so producers must cut this consumption if we are to stand a chance of meeting the NetZero 2050 goals. Our solutions have already helped biofuels producers reduce their carbon emissions by the equivalent of planting 1.5 million trees, so we know great progress can be made.

If working with an honest, fair, reputable, responsible, and rapidly expanding global organisation is high on your agenda, joining our team could be for you.

Due to our continued growth, Whitefox is seeking someone to lead operations within our Membrane and Engineering Centre of Excellence in Calgary, which plays a crucial role in delivering our group’s global strategy. The role includes responsibility for delivering our North American projects and providing great customer support.

Based in Calgary, CA, this position will see you report directly to the COO in London and will be a mix of project and people management, stakeholder engagement, financial and leadership skills.

To be successful in this role, you should have a passion for innovation & sustainability. We are looking for someone with experience in building diverse teams to deliver projects with a customer centric focus. You will be excited at the challenge of growing, managing, and supporting people in different countries as well as moving into a broader operational role.

You will play a key role in our commitment to being an excellent employer that provides meaningful and challenging work in a vibrant, fun, diverse and collegial environment.

An important part of your role will be to build on your existing network to develop strong relationships within Canada, from collaboration partners, government bodies, trade associations, funding organisations and customers and help to raise brand awareness and the group’s public profile.

The main responsibilities of this role include but are not limited to:

- implement health & safety procedures reflecting local risks
- deliver the corporate strategy and global business goals
- expand structure and team to deliver customer projects and support (US and Canada)
- develop and implement an operational plan to create a platform for growth and scale-up
- advise and agree on people strategy together with Head Office
- oversea hiring and training of staff to support building a great team
- mentoring & coaching staff in operational excellence, driving brand values of quality & delivery while controlling the cost to serve
- ESG and financial management, in coordination with Head Office
- support external relationships within Canada to develop opportunities & raise brand profile
- participate in local and international conferences and events
- drive strategy to support product development and process engineering
- research, advise on and oversee the grant process in Canada

You will have a passion for technology and beautiful design and have an engineering background at degree level and have chosen to focus on business management in your career. You are a strong advocate for diversity, excellence, creativity, teamwork and sustainability. You are an inspiring leader, good communicator, flexible, empathetic, calm but firm and have great positive energy.

**What you’ll bring**:

- Bachelor of Science - Chemical Engineering discipline helpful
- Master’s degree in business administration, management or a related field a plus
- Prior operational management within a global organisation (7+ years)
- A good knowledge base of the country/region, and a willingness to learn
- Prior customer facing experience and the ability to provide great customer service
- Excellent people-management skills with a focus on coaching
- Experience living/working abroad is advantageous
- Sensitivity to different cultural norms
- Working in line with H&S Regulations

**At Whitefox we look for people who**
- _challenge themselves and others to find new ways to do things_
- _communicate with consideration_
- _appreciate everyone in the team_
- _think strategically about what’s important and the best way to get it done_
- _continue to learn, practice and adapt_
- _cultivate resilience_

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- 20 days paid time off (increasing over time in line with policy)
- RRSP match
- Vision care
- Participation in Long Term Incentive Plan
- Flexible/hybrid working