Intake Worker/employment Counsellor- Vancouver

**MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME (Semiahmoo) and Matsqui nations where we are privileged to carry out our mission.**

**WHY YOU SHOULD WORK WITH US**:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

**JOIN OUR TEAM**

We are looking for a motivated Intake Worker/Employment Counsellor to join our Vancouver Northeast WorkBC team

**POSITION FUNCTION**:
The Intake Worker/Employment Counsellor will conduct client needs assessments through a structured and client-centered approach. This involves engaging in a comprehensive one-on-one interview with individual clients to gather information about their employment history, skills, education, and career goals. Utilizing standardized client needs assessment tools and active listening skills, the Intake Worker will identify clients' strengths, challenges, and support needs. The assessment process includes exploring factors that may impact the client's employability, such as personal circumstances, barriers to employment, and skill gaps. By

establishing a trusting and open rapport, the Intake Worker/Employment Counsellor will encourage clients to share relevant information and discuss their aspirations.

**Key Responsibilities**:

- Greet and engage with clients in a professional and welcoming manner
- Foster a positive and inclusive environment for clients by actively listening, addressing inquiries, and providing timely assistance
- Conduct initial assessments to understand clients' employment needs, skills, and career goals
- Assess potential clients' eligibility for the WorkBC program and refer ineligible individuals to other appropriate community resources
- Interview clients and conduct a comprehensive needs assessment to determine work experience, educational background, career goals, job readiness, interests, abilities, and aptitudes
- Identify clients' barriers to employment, strengths, and transferrable skills
- Maintain accurate and up-to-date client records, documenting assessments and action plans in the ICM
- Uphold measures to safeguard the confidentiality of clients' sensitive information in compliance with privacy regulations and organizational policies

**QUALIFICATIONS**:
A post-secondary degree, certificate, or diploma in a relevant field (human resources management, career development, counselling, social work, psychology, adult education), or completion of course work in related fields, or 2 or more years of demonstrated experience in:

- Working with individuals with complex barriers and a broad range of cultural backgrounds
- Conducting and interpreting clients’ needs assessments
- Providing excellent customer service and successfully resolving issues, both in face-to-face interactions and within a virtual service delivery environment, ensuring a seamless and positive client experience
- Conducting and interpreting clients' needs assessments, displaying an understanding of individual challenges and unique situation
- Collaborating with a team to address complex client needs, contributing to a cohesive and supportive work environment
- Current and satisfactory Criminal Record Check required

**HOURS**:
35 hours per week.

This is a 6-month contract position with possibility of extension or conversion to full-time position.

**BENEFITS**:

- A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week_.

**DEADLINE**:
Ongoing until filled.

**IMPORTANT NOTES**:

- Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, ple