Field Support Associate

1 week ago

Mississauga, Canada NCR Full time

About NCR

NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Position Overview:

- Reporting to the National Operations manager, the successful incumbent would be responsible for ATM staging, installs, removals, repairs and related tasks to support the team and regular business operations.
- Key Relationships: Merchant Customers / Dispatch Dept. / DC Support Centre
- Education: High School diploma. College diploma or university degree is a strong asset.
- Experience and Skills: Solid technical ability, basic computing and networking abilities, MS Office

Specific Responsibilities (but not limited to):

- ATM staging, installs and removals
- Loading and transport of ATMs to and from sites
- Troubleshooting and repairs of ATMs in the field
- Maintaining of on-board part inventory
- Documentation and processes related to the ordering and movement of part
- Proper recording of serials numbers and hardware information for deployed devices
- Care and control of company vehicle and ensuring maintenance is up to date
- Communicate and resolve issues with merchants while at site
- Special projects as assigned

Core Competencies:

- Excellent communications skills
- Strong customer service skills
- Strong technical aptitude
- Organized
- Punctual
- Clear criminal record
- Good driving record
- Physically fit - able to lift 45 kg (100lbs), stand and/or sit for long periods of time, and be able to bend/ twist
- Flexibility for out-of-town travel, overnight trips and on-call rotation
- Ability to work unsupervised
- Flexible and adaptable to meet the demands of the business and to handle change
- Professional conduct and appearance

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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