IT Field Support Analyst

2 weeks ago

Mississauga, Canada GES Canada Limited Full time

**Description**:
**GES Canada is Canada’s leading service contractor for tradeshows, conventions, consumer shows, and corporate events. We provide complete decorating services, custom exhibits, rental furniture, accessories, carpets, signage, material handling, logistics, and customs clearance services.**

**General Responsibilities**:
The IT Field Support Analyst provides IT support to the organization by managing day to day operations and supporting the computing environment including system configuration, installation, troubleshooting and resource monitoring. This includes but is not limited to hardware support, software support, enterprise data communications and taking ownership of assigned tickets. Also, the IT Field Support Analyst will provide network support, including installation and repair of routers, switches, wireless cards, Wifi devices, and other equipment at GES locations as well as at show site venues.

**Education/Experience**:

- College Diploma or associate’s degree in computer technology / MCITP / CompTIA A+ or similar certifications.
- 1-2 years of experience in a technical support role providing desktop and software support.
- Responsible for performing maintenance on computer hardware and/or software installations, physical moves, phone system management, changes/upgrades, and disposal of computer hardware and software products.
- Assists users by contacting vendor support, repairs data by using I.T. tools not available to end users and/or reports malfunctioning software.
- Documenting support within IT ticketing system as required.

**Skills/Competencies**:

- PC based hardware experience. 1-2 years of experience.
- Windows, MAC installations, deployment and support
- Experience with ticket management systems
- Experience with Cloud computing technologies: o365, Azure, Sharepoint
- Performs routine tasks to maintain computer equipment and their peripherals.
- Printer support
- Must provide excellent customer service, which will include taking ownership of IT tickets.
- Build strong relationships with customer base
- Organization skills and detailed orientated to assist with management of multiple tasks to facilitate in meeting deadlines and maintaining a clean and safe IT environment.
- Detail-oriented team player with good analytical and troubleshooting skills

**Special Considerations**:

- Travel will be required between GES locations and venues.
- Out of town travel could be required based on the organizations need to support show site and office operations in other cities.
- Must be able to work on-call as needed on weeknights/weekends.
- Must be able to work holidays or as needed by management.

**Job Types**: Full-time, Permanent

Pay: $64,000.00-$69,000.00 per year

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Are you legally authorized to work in Canada?

**Experience**:

- IT support: 1 year (preferred)

Work Location: In person

Application deadline: 2025-01-21

  • Field Support Analyst

    6 days ago

    Mississauga, Canada A&R Solutions Full time

    **Field Support Analyst, A&R Solutions** **Position overview**: Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient and up-to-standard systems. Field...

  • Software Support Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Synergy IT Solutions Inc. Full time

    Epicor Prophet 21 (P21) Support AnalystAre you an ERP expert who loves solving complex problems and optimizing business workflows? We are looking for a dedicatedEpicor Prophet 21 Support Analystto join our team In this role, you will be the go-to expert for our ERP system, ensuring our national operations run smoothly and efficiently.The Role at a...

  • Systems Technical Support Analyst

    2 weeks ago

    Mississauga, Canada Synergy IT Solutions Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 30 to 35 hours per week - Education: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Relocation costs not covered by employer - Willing to relocate - Consulting firm - Server farm **Tasks**: - Communicate electronically and in person with computer users experiencing...

  • Senior IT Support Analyst — Azure/365

    3 weeks ago

    Mississauga, Canada Net2Net IT Solutions Inc Full time

    A technical support company in Mississauga is hiring a Technical Support Analyst to manage client infrastructure and software support. This full-time position requires at least 5 years of experience and expertise in Microsoft Active Directory and technical support. The role involves working onsite, a mandatory background check, and offers competitive salary...

  • Technical Support Analyst – IT Solutions

    3 weeks ago

    Mississauga, Canada Net2Net IT Solutions Inc Full time

    Requirements Must have: Post-secondary education in a 3-year IT computer program (evidence of grades and program completion required). A minimum of 5 years of experience in a technical support role. Comprehensive knowledge and experience with Microsoft Active Directory, Azure AD, domains, and group policies. Solid understanding of Microsoft 365 and other...

  • Support Analyst

    6 days ago

    Mississauga, Canada Kelly Services Full time

    We are currently looking for a **Support Analyst** to join our team at Nissan and Infinity Canada in **Mississauga**. **Schedule**: - Hybrid work schedule**:Monday & Tuesday**: Onsite. **Wednesday, Thursday & Friday**: Working from home - **Hours**: 9am to 5:30pm **Pay Rate**: $30/hr + 4% vacation pay. **Key Responsibilities**: - **Policy and Procedure...

  • Murex Business Analyst

    6 days ago

    Mississauga, Ontario, Canada Signature IT World Inc Full time

    Murex-BAMississauga, ON (Hybrid role)Long Term ContractThe challenge for a Murex Analyst is to accurately investigate and resolve discrepancies within Murex modules, ensuring data integrity and reliable risk calculations across treasury, FICC, and EQD products. They must collaborate effectively with cross-functional teams, automate manual processes, and...

  • Incident Response

    3 weeks ago

    Mississauga, Canada Compass Digital Full time

    A technology services company in Peel Region seeks a Support Analyst L2 to monitor for major incidents and coordinate resolution efforts. This critical role requires strong analytical, problem-solving, and communication skills, with hands-on experience in tech support or Dev/QA roles preferred. Familiarity with incident management tools like Pagerduty and...

  • Epicor Prophet 21 Support Specialist

    1 week ago

    Mississauga, Canada Synergy IT Solutions Inc Full time

    **Job Summary** Description We are looking for a Junior Prophet 21 Support personnel with 2 to 3 years experience for one of our clients, a distributor with 12 locations across country, to start this position on immediate basis. Job Role: Epicor Prophet 21 ERP Support Analyst is responsible for providing day-to-day support, administration, and continuous...

  • Senior Application Support Analyst

    3 weeks ago

    Mississauga, Canada Citi Full time

    Join to apply for the Senior Application Support Analyst role at Citi The Senior Application Support Analyst is a strategic professional who stays abreast of developments within their field and contributes to directional strategy by considering their application in their job and the business. Recognized as a technical authority for an area within the...