CRM Integration Specialist

CRM Integration Specialist

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

Job Summary

**A Brief Overview**
Do you want to play a part in the digital transformation of one of Canada's universities? If exploring new cloud platform technologies and learning new skills sounds exciting to you, then we would love to hear from you about this role.

**Job Description**:

**What you will do**
- Oversees data integration projects.
- Analyzes new technologies including testing, evaluating, and determining compatibility and functionality of integrations.
- Develops, maintains, troubleshoots, connects, and reviews existing data and data integration platforms including reviewing architecture, integration, and code reviews.
- Provides expertise in developing feasibility and effort estimates.
- Develops and implements integration policies and procedures.
- Develops and maintains data integration catalogs and technical documentation.

**Required Education**
- Four-Year Bachelor Degree or equivalent in computer science or computer systems is preferred. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

**Required Experience**
- More than 5 years of experience.
- Experience in data, trend analysis and reporting considered an asset.
- Experience in cloud computing environment considered an asset (e.g., Platform-as-a-service (PAAS), Infrastructure-as-a-service (IAAS), Software-as-a-service (SAAS), etc.).
- Experience in database administration/management, design and/or technologies considered an asset (e.g., MySQL, PostgreSQL, and/or Oracle/DB2, relational databases, warehoused databases, etc.).
- Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or significant work experience.
- Provide expert advice, guidance and consultation on highly complex issues and/or where the outcome may be contentious.
- Interaction with others requires highly developed interpersonal skills to effectively persuade, negotiate, counsel, and/or consult.
- Adapt messages to meet the different needs of different audiences.
- Prioritize and distribute work to deliver objectives on time and to the highest standard.
- Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
- Lead team and project meetings and develop team/unit and departmental project plans.
- Lead procedural or technological change within a unit or across broader university functions.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Anticipate complex challenges to ensure activities are completed on time.
- Effectively leverage relevant data as input to making decisions.
- Appropriately assess risks before making a decision.
- Comprehensive understanding of what sexual violence, harassment and discrimination are, and their varying effects on diverse members of the community.
- Question and take appropriate steps to address attitudes, macroaggressions and other behaviours which are discriminatory. Acknowledges and respects diverse cultural traditions, abilities and beliefs.

Employment Equity and Accessibility Statement

**Skills**

**Reference**
- 290199