IT Project Coordinator

**Job Description**:
**IT Project Coordinator**

BonLook offers an innovative sales experience and stylish products with unwavering quality. Since its inception, the company's goal has been to make prescription eyewear accessible and a must-have fashion accessory with unparalleled value. Initially launched online, the company has 36 points of sale in Canada and over 350 employees. Today, BonLook defines itself as the ultimate destination for a wardrobe of trendy frames, designed and created in Montreal.

**Why BonLook ?**
- Participate in the success of a local company founded by entrepreneurs who saw the potential to develop an entire industry.
- To evolve in a company whose products are conceived and designed in Montreal in a head office located in the heart of the Saint-Henri district on the banks of the Lachine Canal.
- Work in a company whose organizational values are applied daily: joy, excellence, innovation and transparency.
- Participate in a culture of diversity and inclusion in all areas of the company.
- Develop professionally by having access to training on optics via our internal platform and the coaching of our optician trainers.
- Access to a competitive total compensation package and a generous employee discount for you, your family and your friends.

**Position**

Acting as a liaison by playing a hands-on role in defining requirements and ensuring the stakeholders needs are met, the Project Coordinator maintains clear communication between them and the IT department; they should therefore be organized and autonomous, with an ability to work comfortably independently as well as in a team setting.

**Responsibilities**
- Act as a resource for your assigned internal departments’ IT-related questions, inquiries, and requests
- Participate in meetings with various departments across the organization when required;
- Demo new features, fixes or enhancements to end users;
- Acknowledge, collect, and assess information provided by end-users or departments across the company and formulate clear, concise instructions or tasks for our developers;
- Create, organize and standardize Initiatives and Epics related to quarterly or team objectives for the development team so they are tackled by priority;
- Ensure project plans and requests are well-defined and complete before handing them off to the development team;
- Carry out post-mortems when required;
- Suggest and implement new processes for improving workflows and minimizing possible impacts related to unforeseen or unplanned work;
- Ensure the continuous improvement of our practices in order to achieve our objectives.

**Strengths**
- Customer and user orientation;
- Analytical mindset;
- Communication and interpersonal skills;
- Ability to interact with technical and non-technical team members at all levels;
- Ability to work independently in a dynamic environment;
- Strong organizational skills;
- Excellent sense of priorities;
- Ability to take responsibility and accountability for actions;
- Problem solving and questioning skills;
- Perseverance, autonomy and initiative;
- Focused on quality, service and results;
- Ability to adapt easily to changes and proposals;
- Knowledge of the optical industry is an asset

**Qualifications**
- College diploma
- 3 years experience in project management
- Bilingualism (French and English, spoken and written)
- Bilingualism (French/English, spoken and written);
- Knowledge of the IT project development cycle;
- Basic understanding of the product development cycle;
- Knowledge of different IT technologies (Language and software development);
- Knowledge of Agile techniques (Scrum an asset);
- Knowledge of Jira software or equivalent.