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Customer Onboarding Specialist

2 weeks ago

Richmond Hill, Canada WellnessLiving Full time

**Title**: Customer Onboarding Specialist

**Salary**:  Based on experience + benefits + vacation

**Location**:  Richmond Hill, ON *Temporarily Remote

**Length**:  Full-time, permanent

**About Us**:
WellnessLiving is one of the fastest growing software companies in North America with over 10 million users worldwide Thousands of business owners in the fitness, wellness, yoga, music, dance, and martial arts industries love our platform as it helps grow their business through dynamic and innovative features. We are passionate about providing entrepreneurs with optimal solutions to help them run their business with ease.

Known as the software company with a heart, we are extremely customer focused. Our customers are our number one priority, and we do all we can to make sure their business needs are being fulfilled. With a growing community of customers and offices globally, our mission is to be the all-in-one software solution that propels businesses forward

**About You**:
**Responsibilities**:
Manage onboarding and project timelines for clients who are either converting from another software, or may be brand new businesses
Facilitate personalized online product training that is tailored to the client’s business needs
Collaborate with cross-departmental teams to resolve any onboarding-related issues and activities
Promote and maintain a high level of WellnessLiving professionalism and awesomeness

**Qualifications**:
2-3+ years of hands-on experience supporting customer implementation and/or onboarding projects, preferably for a SaaS enterprise solution
Adept at building relationships and collaborating effectively with all levels of the organization
You’re a creative problem solver and multi-tasker who enjoys working in a dynamic, and fast-paced environment with a technical curiosity
You can build rapport and collaborate with coworkers and clients
You’re adaptable, quick-thinking, resourceful, with strong time management and organizational skills and obsessive about improving processes
Highly proactive, resourceful, and accountable person who takes pride in ownership, responsibility, pride in driving and delivering a quality customer-centric approach and exemplary onboarding experiences.
An active, empathetic listener, with excellent written and verbal communication skills.
Detail-oriented, a multitasker, capable of prioritizing and managing time efficiently and effectively; handle/manage multiple priorities simultaneously under, time-sensitive situations, a team / individual results-oriented environment.

**Working knowledge of**:
Microsoft Office 365
Intermediate Excel skills
CRM Platforms (Zoho)
Ticket/Incident Management
Incident Management / Projects (Jira)

**What we can offer you**:
Extended health care
Vision care
Vacation & paid time off
Life insurance
EAP
Ability to work remotely
Professional growth and development
Collaborative team environment
Company events & social hours
Dental care
Casual dress
On-site parking
Discounted/free food

Please note that those who meet the qualifications for the position will be contacted directly.