Customer Service Representative

2 weeks ago

Hamilton, Canada Torstar Full time

Company Description

We are seeking an energetic, driven individual to join our Customer Service Representative team. This is a part time position, requiring about 25-30 hours a week.

**Our Commitment To Diversity**
We strive to be a leader in building and cultivating an employee community framed around fairness, support and opportunity. We believe that **what makes us different, makes a difference**. And as a team, the diversity of our backgrounds, interests and experiences is what enriches our work, and our workplaces. We welcome all, and we strive for an inclusive culture that allows individual growth and shared success.

**Job Description**:
**KEY ACCOUNTABILITIES**
- Provide excellent customer service in addition to maintaining positive relationships with customers.
- Accurately update and verify customer information and managing additional Excel tracking sheets and internal database.
- Communicate with managers and team members as needed regarding client data and confirmation of information.
- Special projects and other duties as assigned.

As part of this role, you will be required to handle credit card information. Metroland Media is PCI compliant company, and requires people in this role to take PCI training to handle cards in a safe and compliant manner.

**Qualifications**:
**WHAT WE’RE LOOKING FOR**
- Post-Secondary Education in any or related field.
- Minimum 2+ years in Customer Service environment.
- Proficient with Microsoft Word, Excel, PowerPoint and Outlook.
- Strong written and verbal communication and competent listener.
- Superior customer skills including having the ability to placate challenging and demanding clients.
- Strong administration skills with accurately updating and maintaining information.
- Capable of taking initiative and can work independently with mínimal direction.
- Ability to excel in a fast-paced, deadline driven and demanding environment with strong attention to detail.
- Effective organizational skills, ability to manage time and prioritize tasks appropriately.
- Successfully handle confidential information and use appropriate discretion.

Additional Information
**AODA

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