Guest Service Agent

1 week ago

Whistler, Canada WHISTLER DAY SPA Full time

We have an opportunity for a full time **Guest Service Agent** who thrives working in a positive, friendly and team oriented environment. As the first point of contact with guests you will have a genuine interest in customer service, have a passion for Whistler, and possess strong leadership and communication skills.

They have a friendly and outgoing personality and ensure our guests receive ultimate service experience.

We make it a priority to ensure that all team members have a work life balance, allowing everyone to enjoy all the outdoor experiences Whistler has to offer, while also getting to work with a professional and friendly team in a career they love.

**Responsibilities**
- Responsible for the spa reception (Booking and Confirming Spa appointments, Performing cash out reconciliation
- Massage experience not necessary, but will be a valuable asset
- Opening and/or closing the Spa
- Coordinating with Hotel staff and management on a daily basis
- Creating and completing business reports
- Conclude and maintain inventory
- Maintain a clean; safe, fully stocked and well organized work area.
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available

**Skills**
- Very detail oriented and organized
- Ability to multitask and operate efficiently
- Outgoing, friendly and genuine disposition
- Professional and educated with oral and written communication
- Administrative and computer skills is an asset (knowledge of google drive, microsoft excel, and POS systems in general)

**Experience Required**
- Experience in either retail, hotel, spa, restaurant, or a customer service based business.

**Position Requirements**
- Full-time (mix of AM & PM shifts)
- Requires weekend work
- Contract term: minimum 6 months

**This person will thrive in our business if**:

- They are friendly, positive and outgoing:

- Loves to be part of a small team and cares about their wellbeing, by creating deep connections with them and shows their best self at work._
- Passionate about customer service and wellness:

- Truly cares about people having a beautiful experience, involved with the mission of our spa._
- Flexible and adapts easily to different situations:

- Always open to welcome new tasks with enthusiasm and performs efficiently. Understands that we are a small business and that the schedule may change depending on business needs._
- Likes to be busy, work independently, multitask and is organized:

- Needs little supervision and keeps busy even in slower times. Reliable and punctual._
- Truly cares about the success of the business and team

**Compensation**
- $19 - 21 Per Hour Plus Commissions and Bonuses
- Ski Pass Options
- Extended Health / Dental Benefits incentive
- **No Staff Accommodations Available.**_

**Salary**: $19.00-$21.00 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 4 hour shift
- 8 hour shift
- Holidays
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

COVID-19 considerations:
We have a thorough covid safety plan in place for our staff and guests, following the WorkSafeBC guidelines.

Application question(s):

- Do you live in Whistler or have you secured housing in Whistler?

**Experience**:

- Customer service: 3 years (required)

Work Location: In person

  • Guest Service Agent

    2 weeks ago

    Whistler, British Columbia, Canada Whistler Premier Full time $43,920 per year

    Hello WhistlerWhistler Premier is now hiring for a Guest Service Agent and searching for the busy Winter season, with housing options for the right applicant.We have a strong team-based workplace culture here at Whistler Premier, and are looking for another enthusiastic and assertive individual to join usOur Guest Service Agents are responsible for...

  • Guest Services Agent

    1 week ago

    Whistler, British Columbia, Canada Nita lake Lodge Full time

    Join Our Team at Nita Lake LodgePosition: Guest Services Agent Location: Whistler, BCAre you passionate about creating unforgettable guest experiences? Do you thrive in a role that combines hospitality, adventure, and teamwork? Nita Lake Lodge is seeking a dynamic and enthusiastic Guest Services Agent to be the first and last point of contact for our valued...

  • Guest Service Agent

    5 days ago

    Whistler, Canada Listel Hotel Whistler Full time

    **Who are we?** We run a fun and dynamic operation and we’re renowned for our innovative approach to hospitality operations. We believe that harnessing our creative side, and unique ways of thinking, are what create memorable experiences for our guests, and our team members. **Responsibilities** - Greeting and acknowledging guests in a professional and...

  • Guest Services Agent

    7 days ago

    Whistler, Canada Nita Lake Lodge Full time

    **Join Our Team at Nita Lake Lodge!**: - Position: Guest Services Agent_ _Location: Whistler, BC_ Are you passionate about creating unforgettable guest experiences? Do you thrive in a role that combines hospitality, adventure, and teamwork? Nita Lake Lodge is seeking a dynamic and enthusiastic **Guest Services Agent** to be the first and last point of...

  • Guest Services Agent

    3 days ago

    Whistler, Canada Nita Lake Lodge Full time

    **Join Our Team at Nita Lake Lodge!**: - Position: Guest Services Agent_ _Location: Whistler, BC_ Are you passionate about creating unforgettable guest experiences? Do you thrive in a role that combines hospitality, adventure, and teamwork? Nita Lake Lodge is seeking a dynamic and enthusiastic **Guest Services Agent** to be the first and last point of...

  • Guest Service Agent

    7 days ago

    Whistler, Canada Listel Hotel Whistler Full time

    **Who are we?** We run a fun and dynamic operation and we’re renowned for our innovative approach to hospitality operations. We believe that harnessing our creative side, and unique ways of thinking, are what create memorable experiences for our guests, and our team members. **Responsibilities** - Greeting and acknowledging guests in a professional and...

  • Guest Service Agent

    7 days ago

    Whistler, Canada Aava Whistler Hotel Full time

    A Guest Service Agent Front Desk Clerk provides friendly efficient service to all guests on arrival/departure and while in house. He/she performs a variety of duties such as guest registration, room inventory control, room assignments, comprehensive checks of room status and availability, filing maintenance reports and incident reports when needed, and the...

  • Guest Service Agent

    3 days ago

    Whistler, Canada The Listel Hotel Full time

    **Guest Service Agent** **End of season bonus! Join us for 6 months full time and receive up to $1000 as an end of season bonus!** **Housing available** **Who are we? **We run a fun and dynamic operation and we’re infamous for our innovative approach to hospitality operations. We believe that harnessing our creative side, and unique ways of thinking,...

  • Guest Service Agent

    1 week ago

    Whistler, Canada Aava Whistler Hotel Full time

    A Guest Service Agent/Reservation Agent provides friendly efficient service to all guests on arrival/departure and while in house. They perform a variety of duties such as guest registration, room inventory control, room assignments, comprehensive checks of room status and availability, filing maintenance reports and incident reports when needed, and the...

  • Guest Service Agent

    1 week ago

    Whistler, Canada The Listel Hotel Whistler Full time

    **Guest Service Agent** **End of season bonus! Join us for 6 months full time and receive up to $1000 as an end of season bonus!** **Housing available** **Who are we? **We run a fun and dynamic operation and we’re infamous for our innovative approach to hospitality operations. We believe that harnessing our creative side, and unique ways of thinking,...