Specialist, Terminal Operations

The Calgary Airport Authority, 2000 Airport Road NE, Calgary, Alberta, Canada Req #943
Friday, February 14, 2025
**Salary**: Band 8 ($88,354.50 $91,903.50 $95,589.00 $99,372.00)
**Status**: TERM to June 19, 2025, Unionized
**Number of positions available**: 1
**Closing Date**: Feb 28, 2025
WHO WE ARE
The Calgary Airport Authority manages and operates both YYC Calgary International Airport and YBW Springbank Airport as well as collaborates with the many vibrant community partners who impact our guest experiences. If you are interested in an exciting career in the airport industry then this is the place to be
WHAT WILL YOU DO
Reporting to a Manager, Operations - Airport, you will be responsible for maintaining a safe, secure and efficient operating environment for the airport community, passengers and visiting public at one of Canada's busiest airports.
WHATS THE TEAM LIKE
Our Terminal Operations team is passionate about airport operations and ensuring that our terminal operates efficiently and effectively. The Terminal Operations Specialists are the eyes and ears inside the Terminal for the Integrated Operations Centre (IOC), responding to emergencies, gathering information, interviewing, preparing reports and monitoring and enforcing airport operations on a 24/7 - 365 basis. Our Terminal Operations Specialists are high performers who make substantive change every day.
WHAT ARE SOME OF THE RESPONSIBILITIES
Audit & Oversight of Airport Operations
Conduct daily security patrols, audits, and inspections of the air terminal building to ensure operational efficiency and safety.
Identify and mitigate potential safety hazards and operational risks.
Report incidents, concerns, and recommendations to the Integrated Operations Center (IOC).
Monitor compliance with aviation security laws, regulations, and directives.
Oversee corrective action plans and recommend security improvements.
Review and audit Terminal Operations Plan and standard operating procedures.
Security & Safety Preparedness and Response
Act as On Scene Controller (OSC) for security, safety, and emergency incidents.
Respond to security violations, breaches, customs issues, and unwanted visitors.
Conduct Threat Risk Assessments in collaboration with stakeholders.
Handle safety incidents including medical emergencies, fire alarms, and asset damage.
Maintain strong relationships with enforcement agencies for emergency preparedness.
Ensure proper use of video surveillance for security monitoring and investigations.
Terminal Operations & Customer Support
Provide customer service to passengers, stakeholders, and visitors.
Coordinate with stakeholders (e.g., CATSA, CBSA, USCBP) for regulatory compliance.
Monitor passenger flow, screening queues, and border control areas.
Support irregular operations (IROPS) and assist in crowd control and queue management.
Oversee terminal construction to ensure compliance with security and operational plans.
Report facility maintenance issues to the IOC for resolution.
WHAT DO YOU NEED TO BRING
The ability to gain and maintain a RAIC (RAIC Program and Application Information)
Knowledge and understanding of applicable legislation including Canadian Aviation Regulations (CARS), Canadian Aviation Security Regulations (CASRs), Aerodrome Security Measures (ASMs), and Occupational Health & Safety legislation
Ability to handle stress and deal with crisis situations in a calm manner and be able to assist in managing others in a stressful environment.
General knowledge of the airport environment and airport operations
An ability to cultivate and maintain strong relationships with customers, contractors, airport stakeholders and Authority staff
**Basic knowledge of**:
Technical and report writing specifications.
Quality Improvement processes and techniques.
Strong ability to read, interpret and understand standard operating procedures and work instructions.
Knowledge and experience in dealing with difficult and escalating situations/people.
Ability to work effectively as a team and independently with mínimal supervision.
Exceptional verbal & written communication skills.
A high degree of attention to detail
Ability to maintain sensitive and confidential information
Physical ability to walk repetitively for long distances for prolonged durations
WHAT OPTIONAL ELEMENTS SUPPORT YOUR APPLICATION (all are assets)
Bilingual in English or French.
Formal training in Incident Command System (ICS) 100 and 200 preferred
WHAT DOES DIVERSITY MEAN TO US
We are committed to building a team where exceptional leadership shines and our crew thrives both at work and at home. We believe that deliberate steps such as creating a workplace that is physically and psychologically safe, equitable to all, and actively and diligently taking steps along the path to reconciliation are the keys to making this a reality.
**OUR VALUES**:
We prioritize genuine concern and compassion for everyone we engage with, from our team members to our partners and guests, always