Service Dispatcher

5 days ago

Truro, Canada Pettis Plumbing & Drain Cleaning Full time

**About us** When you need a reliable plumber and drain cleaner in Truro, NS you need Pettis Plumbing & Drain Cleaning. We have been providing dependable service since 1988. We offer an extensive list of plumbing services to both commercial and residential clients in New Glasgow, Tatamagouche, Wentworth, Enfield, Elmsdale, and Truro, NS, as well as surrounding communities. We have the reputation for getting the job done quickly, affordably, and for always standing by our work. **Job Summary** We are looking for an outgoing "people-person" who enjoys interacting with people over the phone and has a genuine desire to help others to be our Service Dispatcher. Salary to be Negotiated. - The Dispatcher will capture (using FIELDedge, our field management software) all necessary service contact information, a brief description of the problem, create a service ticket, and then schedule a time for one of our team members to come out. - This position also manages a team of service technicians. This is a dynamic, high-call volume environment working with a multi-line phone system. - Monitor company social media sites and marketing. - time position with benefits. **Skills & Abilities** - Excellent communication skills, both verbal and written - Demonstrates leadership and entrepreneurship - Excellent time and stress management skills - Superior ability to multi-task and to prioritize - Able to work independently - Fast & accurate typewriting / keyboarding skills (for client & job call details) - Strong computer skills, including standard business software such as Microsoft Office **Job Types**: Full-time, Permanent **Benefits**: - Dental care - Paid time off - Vision care Flexible Language Requirement: - French not required Schedule: - Monday to Friday Ability to commute/relocate: - Truro, NS: reliably commute or plan to relocate before starting work (required) **Experience**: - dispatching or equivalent: 1 year (preferred) Work Location: In person

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