Client Service Leader

1 week ago

Greater Sudbury, Canada H&R Block Full time

**Client Service Leader (CSL)**

For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate.

Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities.

**Key Areas of Responsibility**
- Promotes, supports and ensures that all services and programs are offered to clients in accordance with company policies, procedures, and established targets.
- Shares individual performance goals and results with Tax Professionals and District Manager.
- Monitors, evaluates, and coaches Associates to attain desired results.
- Implements Instant Refund program according to district plan.
- Schedules and conducts Associate interviews, training, and evaluations.
- Assigns or reassigns work to office staff, monitors weekly and daily work schedules, and approves overtime requests.
- Provides day-to-day coaching and timely performance feedback to Associates.
- Ensures completion of all required training and arranges additional support as needed.
- Handles daily cash procedures and bank deposits following District Manager instructions.
- Ensures the district operating plan is followed, resolving variances with the District Manager.
- Follows standard office procedures for security, maintenance, and cleanliness.
- Responds promptly to client service and associate relations concerns.
- Other duties as assigned.

**Key Qualifications**
- High School Diploma or equivalent; math coursework preferred.
- Proven customer service skills.
- Strong verbal and written communication skills.
- Demonstrated leadership ability.
- Strong administrative and organizational skills.
- Ability to work independently and in a fast-paced team environment.
- Problem-solving and conflict resolution skills.

**Job Type**: Seasonal
Contract length: 3 months

Pay: $17.85-$18.10 per hour

Expected hours: 30 - 40 per week

Work Location: In person

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