Assistant Manager

4 days ago

Vancouver, Canada PhoneBox Full time

**Location**: Vancouver, BC

**Job Type**: Full-Time

**About Us**
At PhoneBox, we're transforming the telecommunications experience by providing top-tier mobility and home internet services. As a dynamic company dedicated to enhancing customer satisfaction and operational efficiency, we’re looking for talented individuals to join our fast-growing team. If you’re passionate about delivering excellent support and ensuring smooth operational processes, we want to hear from you.

**Job Summary**
We are seeking an **Assistant Manager - Client Support** to assist in the management of customer support and operational functions. This role will work closely with the leadership team to streamline processes, ensure top-tier customer service, and support the efficient operation of PhoneBox’s services. You will play a key role in maintaining high levels of customer satisfaction while optimizing internal operations.

**Key Responsibilities**
- Assist in overseeing daily support and operational activities, ensuring smooth and efficient service delivery.
- Provide leadership and guidance to the support team, ensuring they meet and exceed customer satisfaction targets.
- Collaborate with various departments (Sales, IT, Project) to ensure operational processes are efficient and aligned with business objectives.
- Handle escalated customer inquiries and issues, providing timely and effective resolutions.
- Monitor and analyze operational performance metrics to identify areas for improvement and implement solutions.
- Develop and maintain operational documentation, including SOPs (Standard Operating Procedures), to ensure consistency and efficiency.
- Support in the development and training of new team members, fostering a collaborative and high-performance team culture.
- Assist in reporting on performance, trends, and issues to senior management.
- Contribute to process improvements to enhance operational workflows, service delivery, and overall customer experience.
- Participate in team meetings, share feedback, and assist in ongoing projects assigned by the manager.
- Assist with retail store operations to ensure consistent service standards.

**Qualifications**:

- 2+ years of experience in a support or operations management role (preferably in telecom, tech, or customer service industries).
- Strong leadership, communication, and interpersonal skills with a proven ability to manage teams.
- Ability to handle complex customer issues and resolve them effectively under pressure.
- Familiarity with customer support software and CRM tools is a bonus.
- Analytical mindset with experience in performance tracking and reporting.
- Strong problem-solving skills and attention to detail.
- Knowledge of telecom services and industry best practices is a plus.

**What We Offer**
- A dynamic and supportive work environment.
- Competitive salary and benefits.
- Opportunities for professional development and growth.
- Flexible work arrangements.

**How to Apply**

PhoneBox is committed to diversity and inclusion and encourages applicants from all backgrounds to apply.

Pay: $39,000.00-$45,000.00 per year

Additional pay:

- Retention bonus

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Vancouver, BC V6B 3K4: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

  • Assistant Manager

    1 week ago

    Vancouver, Canada Royal Rose Tattoo Full time

    Overview: We are seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a key role in supporting the overall operations and success of our business. This is a dynamic and fast-paced position that requires strong leadership skills, excellent communication abilities, and a passion for delivering...

  • Assistant Manager

    3 days ago

    Vancouver, Canada Small Victory Bakery (Granville) Ltd. Full time

    **Assistant Manager** Our philosophy at Small Victory Bakery is to provide our customers with a warm neighborhood bakery experience. The mission is simple; always be the best part of someone’s day. We like to remind people that sometimes the little things - like a delicious coffee and warm pastry - is all it takes to put a smile on someone's face and make...

  • Assistant Manager

    2 weeks ago

    Vancouver, Canada Small Victory Bakery (Granville) Ltd. Full time

    **Assistant Manager** Our philosophy at Small Victory Bakery is to provide our customers with a warm neighborhood bakery experience. The mission is simple; always be the best part of someone’s day. We like to remind people that sometimes the little things - like a delicious coffee and warm pastry - is all it takes to put a smile on someone's face and make...

  • Assistant Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Fountain Tire Full time $65,000 - $70,000

    OverviewLooking to accelerate your career? Fountain Tire (North Vancouver) is looking for a highly motivated leader to join the team as an Assistant Manager As part of that growth and commitment to excellence, we are searching for experienced career-minded Automotive and Tire Management Professionals to join our teamAt Fountain Tire, success is centered on...

  • Assistant Manager

    1 week ago

    Vancouver, British Columbia, Canada Fountain Tire Full time

    Looking to accelerate your career?Fountain Tire (North Vancouver)is looking for a highly motivated leader to join the team as anAssistant ManagerAs part of that growth and commitment to excellence, we are searching for experienced career-minded Automotive and Tire Management Professionals to join our teamAt Fountain Tire, success is centered on providing an...

  • Assistant Manager

    22 hours ago

    Vancouver, Canada Boulevard Kitchen & Oyster Bar Full time

    Our restaurant is looking for a highly motivated Assistant Manager who will be responsible for scheduling, running reports and communicating with our managers, as well as handling other tasks that may arise. This is an excellent opportunity for a super organized and detail-oriented professional with exceptional communication skills to immediately contribute...

  • Assistant Manager

    1 week ago

    Vancouver, British Columbia, Canada Fountain Tire Full time

    OverviewLooking to accelerate your career? Fountain Tire (North Vancouver) is looking for a highly motivated leader to join the team as an Assistant Manager As part of that growth and commitment to excellence, we are searching for experienced career-minded Automotive and Tire Management Professionals to join our teamAt Fountain Tire, success is centered on...

  • Assistant Manager

    1 week ago

    Vancouver, Canada Southlands Riding Club Full time

    **Now Hiring: Assistant Manager - Southlands Riding Club** Vancouver, BC | Full-Time | Permanent Southlands Riding Club (SRC), located in the heart of Vancouver's Southlands equestrian community, is seeking a dedicated and organized **Assistant Manager** to support the day-to-day operations of our vibrant facility. Reporting to the General Manager, this...

  • Assistant Manager

    1 week ago

    Vancouver, Canada Panago Pizza Yaletown Full time

    **Job Title: Assistant Manager** **Location: Panago Pizza** **Job Summary**: Panago Pizza is seeking an enthusiastic Assistant Manager to support store operations, ensuring excellent customer service and a positive work environment. **Key Responsibilities**: - **Customer Service**: - Ensure a positive dining experience. - Address customer complaints and...

  • Assistant Manager

    2 weeks ago

    Vancouver, Canada TIM HORTONS Full time

    **Required : Previous work experience as Food Service Supervisor/AM at Tim Horton's** The Tim Hortons Assistant Manager position assists in managing all aspects of a restaurant’s operation to ensure that Tim Hortons’ standards around people, products, cleanliness, and an Exceptional Guest Experience are fulfilled. **I. Food Paper** - The assistant...