Manager, Inside Operations

About the job

Position Title: Manager, Inside Operations

Reports to: Branch Manager

Location: GVA (Surrey Branch)

Position Overview

Reporting directly to the Branch Manager, this position is responsible for the day-to-day operation and profitability of the Vaulting and Cash Logistics Operations. This includes Vaulting Operations, cash loads preparation and balancing, commercial processing, change fund preparation, and directly managing a varied sized workforce. There is a significant Credit Union processing component that is accountable to this role.

**Responsibilities**:
- Monitoring adherence to specific customer reporting requirements in relation to Anti-Money Laundering- Loss investigation and reporting- Commercial processing, ATM, scheduling, and all aspects of the day-to-day operation- Profit and Loss, budget, productivity, efficiency and labour costs- Leading continuous improvement and customer focus based on Lean principles and CPI- Approval of hourly payroll and Salary administration- Monitoring of weekly labour hours- Maintain effective customer relations with local customers, large financial institutions and credit unions- Identify & resolve arising customer issues in an efficient manner and time frame- Contracts and performance- Remain focused on continuous improvement and customer focus initiatives- Leading and developing the Vault, Cash Logistics employees- Training and development of both new and existing employees- Promoting a positive work environment, with focus on employee relations and diversity-
- Make effective recommendations on adequate staffing levels- Maintaining and enhancing a positive relationship with employees through team huddles and other communication methods- Make disciplinary decisions and issue discipline as necessary, consulting with the Branch Manager- Make effective recommendations for terminations to Human Resources, Branch Manager- Investigate and address grievances in a timely fashion and administration of the CBA- Develop employees through daily coaching- Establishing and achieving KPI’s- Deliver on safety targets- Ensure procedures and processes are performed in accordance with the GSR and Regional requirements- Chairperson of the Health and Safety Committee- Investigate any workplace Personal Injuries- Report investigation findings to appropriate internal and external authorities and make recommendations for any corrective action- Maintaining all security related documents for auditing- Provide mid-year and end of year evaluation ratings and feedback to direct reports

**Qualifications**:
Position Qualifications:
- Action-oriented, able to maintain composure under pressure- Excellent organizational and communication skills-
- Able to manage conflicts, and make accurate logical decisions- Able to set targets, establish priorities and meet goals- Can effectively recruit, hire and train staff as needed- Strong internal and external customer focus- Work effectively alone or in team scenarios- Must be able to work flex hours as required- Minimum five years currency processing experience- Financial, accounting and business analysis skills considered an asset

Education Requirements- High School Diploma - Minimum- Associate Degree - Desired- Bachelor’s Degree - Desired

Scope of Position

Major Challenges: Managing multiple groups of Supervisors, Front Line employees, over various shifts; unscheduled customer demands

Decision Making Authority: Staffing changes, vacation approvals, hiring, discipline

Contacts: Front line employees; external customers and vendors at various levels

Quantitative Impact: OP, Overtime/Underwork, SLA’s

Work Conditions

Environment: Branch - Office and production environments

Position Type: Full Time (37.5 hours/week)

Direct Reports: Varies by location

Indirect Reports: Varies by location

Compensation Elements- Base Salary- Annual Merit Eligibility- Brink’s Incentive Plan- Pension & Benefits Package