Manager, Client Services

2 weeks ago

Waterloo, Canada Sephora Full time

**Job ID**: 219347
**Store Name/Number**: ON-Conestoga (0872)
**Address**: 550 King Street North Unit C13A, Waterloo, ON N2L 5W6, Canada (CA)
**Full Time/Part Time**: Full Time
**Position Type**: Regular

**You’ll love working here**
As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all members of the Color, Skin, Fragrance, Cash wrap teams, the Services Coordinators, Senior Artists (SA), Senior Skincare Advisors (SSA) and Personal Beauty Advisors (PBA) teams within their store and for leading the team to achieve and exceed company objectives. In addition, you will:

- ** Training & Development. **Execute cast training for all new hires as well as for existing cast. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
- ** Passionate about Clients. **Ensure the timely response to all client feedback for the store. Action all client
- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
- ** Entrepreneurial Spirit. **Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
- ** Employee Engagement. **Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

**We’d love to hear from you if**
- You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
- You have exceptional leadership and influential skills.
- You have proven ability to lead and build top performing teams.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
- You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

**While at Sephora, you’ll enjoy**
- ** The people. **You will be surrounded by the best talent in the industry - people you can be proud to work with.
- ** The perks. **Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- ** The education. **We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

  • Client Service Representative

    2 weeks ago

    Waterloo, Canada MSK Rehabilitation Services Inc. Full time

    **MSK Rehabilitation Services (MSK Rehab),**a division of **Santé Circle Health**, is a well-respected multi-disciplinary clinic dedicated to providing exceptional patient care through a collaborative approach. We are looking for a Client Services Representative to join our dynamic team. Reporting to the Clinic Coordinator of Rehabilitation Services, the...

  • Manager AdminAdvantage Client Services

    1 week ago

    Waterloo, Ontario, Canada Manulife Full time $86,000 - $136,000

    Plan Sponsor Administration is looking for Manager to join our Group Benefits Member Administration team.   The successful candidate will be a highly motivated, influential and passionate leader who is committed to building solid relationships while delivering on initiatives in a fast-paced and changing environment.You will be leading a team that provides...

  • Client Service Manager

    1 week ago

    Waterloo, Canada BFL CANADA Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...

  • Client Service Manager

    3 days ago

    Waterloo, Canada BFLC Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...

  • Client Service Manager

    3 days ago

    Waterloo, Canada BFL Canada Full time

    Job Details Description **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and...

  • Client Services Coordinator

    2 weeks ago

    Waterloo, Ontario, Canada Raymond James Full time

    About UsBLA Private Wealth is a wealth management advisory practice committed to delivering exceptional client experiences and high‑quality financial guidance. We are seeking a reliable, organized, and client‑focused Client Services Coordinator / Administrative Assistant to join our team. This is a full time, in office role to ensure our office runs...

  • Client Services Coordinator

    2 weeks ago

    Waterloo, Ontario, Canada Raymond James Ltd. Full time

    About UsBLA Private Wealth is a wealth management advisory practice committed to delivering exceptional client experiences and high‑quality financial guidance. We are seeking a reliable, organized, and client‑focusedClient Services Coordinator / Administrative Assistantto join our team. This is afull time, in office roleto ensure our office runs smoothly...

  • Client Services Coordinator

    2 weeks ago

    Waterloo, Ontario, Canada Raymond James Full time

    2600032About UsBLA Private Wealth is a wealth management advisory practice committed to delivering exceptional client experiences and high‑quality financial guidance. We are seeking a reliable, organized, and client‑focused Client Services Coordinator / Administrative Assistant to join our team. This is a full time, in office role to ensure our office...

  • Client Service Assistant

    1 week ago

    Waterloo, Canada BFL CANADA Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...

  • Client Service Assistant

    1 day ago

    Waterloo, Canada BFL Canada Full time

    Job Details Description **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and...