Operations Supervisor

**Responsibilities**:

- Supervise and provide direction to staff aligned with policies and procedures and standards of professional conduct
- Assist in ensuring that Team Leads and Direct Support Specialists (DSS) are scheduled in the homes in accordance with the funding guidelines
- Collaborates with Managers and Board-Certified Behavior Analyst where applicable to develop monthly activity recreational plan
- Collaborates with Management to ensure follow through on contracted services, including the Individual Support Plan (ISP)/ Plan of Care (POC), Behaviour Support Plan (BSP) protocol

**Supervision/Management**
- Supervision and management of staff, Team Leads will report directly to this role.
- Assist in ensuring adherence to policies and procedures as well as regional licensing requirements. Escalate issues when required.
- Assist in training and onboarding of Team Leads and Direct Support Specialists in collaboration with Operations Managers whenever possible
- Assist in ensuring Team Leads and Direct Support Specialists are well aligned with the Key Accountabilities of their role and are meeting performance expectations including execution of recreation and activity plans.
- Recruitment of front-line staff.
- Conduct to probationary reviews and annual performance reviews and performance management, and improvement plans.
- Contribute too solutions and support, often in collaboration with the Manager, when there are challenging performance issues
- Delivery of disciplinary warnings and terminations.
- Ensures that mandatory and annual training requirements provided by Human Resources are complete and gaps addressed
- Report workplace injuries in reporting system and the workplace injury report is forwarded to the appropriate manager.

**Documentation and Administration**:

- Provide support and guidance to Team Lead’s with ensuring accurate records of house petty cash and the client’s personal cash, escalating concerns or challenges to managers when needed.
- Assists with monitoring client’s finances (expenditures, reimbursements, may include reconciling the client’s personal funds at month end). Completes audits as per policy.

**Job Requirements**:
**Required Qualifications**:

- Minimum 2 year of experience in a supervisor or leadership role in a service-focused organization
- Minimum 3 years of experience working directly with clients with higher behavior support needs, intellectual/developmental disabilities and/or mental health diagnosis
- Demonstrated patient-centred focus with a commitment to providing quality care.
- Valid Class 5 Driver’s License
- Valid Vehicle Insurance with $ 2,000,000 liability
- Clear Criminal Record check with the Vulnerable Sector Search
- First Aide and CPR

**Preferred Qualifications**:

- Secondary Education or certification in Health, Business, Health Administration, or related field
- Strong knowledge of the health care system, and experience in home and community care

**Key Skills**
- Leadership skills
- Critical/Analytical skills
- Attention to detail
- Excellent written and verbal communication skills
- Excellent time management and organizational skills
- Results-oriented with decision making
- Project Management
- Customer Service
- Finance Skills (accounting, budgeting, forecasting)
- Change management
- Conceptual Thinking

**About Us**

For millions of Canadians, CBI Home Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihomehealth.ca.

CBI Home Health is proud to be recognized by Deloitte as one of **Canada’s Best Managed Companies** for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.
- Join us at CBI Home Health - because your care matters._
- #LIPOST_
- #HHWEST_

**Education**: Preferred
- Bachelors or better in Social Work

**Licenses & Certifications**: Preferred
- CPR Certification
- Driver’s License
- First Aid Certification
- Immunization Verification
- TB 2 Step Test
- Vehicle Insurance
- VSS Received