Clerk Iv, Rapid Access Addiction Clinic

**Salary**: The salary range for this position is CAD $27.10/Hr. - CAD $27.10/Hr.
Summary:
Reporting to the Patient Care Manager, performs a variety of related clerical and secretarial duties in a mental health clinical setting with patients with mental health illness or substance use issues such as booking and scheduling outpatient appointments, patient registration, drafting routine correspondence, typing a variety of materials, performing reception duties including directing patients and visitors, answering the telephone and relaying messages. Maintains departmental filing systems and policy and procedure manuals and prepares monthly reports. Arranges meetings as directed, and transcribes minutes or notes.
**Your duties will include**:

- ** Appointment Coordination & Patient Flow**: Schedule, adjust, and confirm outpatient appointments while coordinating patient flow through the program, ensuring accurate documentation and communication with staff.
- ** Patient Registration & Documentation**: Register patients, gather required information, and maintain accurate patient files by completing, updating, and managing necessary forms, consents, and computerized databases.
- ** Administrative Support**: Perform reception duties, draft routine correspondence, maintain filing systems, and arrange meetings, including preparing agendas and transcribing minutes.
- ** Reporting & Record Management**: Prepare monthly reports, statistics, billing forms, and maintain departmental policies and procedure manuals as directed.

What You Bring:
**Education**
- Grade 12, plus two years' recent, related experience or an equivalent combination of education, training and experience.

**Skills and Abilities**
- Ability to keyboard at 40 w.p.m.
- Ability to communicate effectively both verbally and in writing.
- Knowledge of medical terminology.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.

What We Offer:

- **Competitive salary**: $27.10 CAD per hour
- ** Comprehensive** benefits**: Eligible employees receive a robust medical and dental benefits package, including unlimited physiotherapy and massage, as well as paid vacation
- ** Unionized Stability**: Enjoy the consistency and security offered by a unionized role.
- ** Pension** plan**:Eligible employees can work towards a comfortable retirement through employer-matched contributions to one of Canada's strongest pension plans
- ** Meaningful impact**: Your dedication and expertise will directly impact the lives of patients, including many from marginalized communities.
- ** Growth opportunities**: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
- ** State-of-the-art facilities**: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
- **Inclusive culture**: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

**Who we are**:
Providence is a non-profit healthcare provider with over fifteen sites, including a large tertiary hospital in the heart of Vancouver’s beautiful and vibrant Downtown, a smaller community hospital in the idyllic Mount Pleasant neighborhood, one of the largest referral centres for rehabilitation in British Columbia, and five long-term care facilities, as well as other clinics.

As a leading teaching and research organization, and the provincial referral center for Cardiac, HIV/AIDS, and Renal Care, we provide services ranging from acute and long-term care to leading substance use and addiction treatment supporting some of BC’s most marginalized communities. Guided by the motto “how you want to be treated”, delivering exceptional patient and family-centered care is our mission.

Curious about working at PHC and the culture of our teams? Check out the videos below to learn more and meet some of the members of the team you'd be joining:
**Your Day to Day**:

- Schedules outpatient appointments for the department/program by receiving appointment request or referral, ensuring the patient is a mental health patient and has a scheduled appointment at the clinic and booking patient into time slot as per instruction from the Intake Nurse and/or Physician. Alerts the Physician when urgent referrals come through. Contacts referring physician's office, or patient to confirm appointment. Makes follow up appointment