Keyholder

Work Location

Value Buds Bramalea & Sandalwood
**Role and Responsibilities**

The **Keyholder** role includes, but is not limited to:
**Customer Offering**:

- Greet customers upon entrance, engage in meaningful conversations, and build relationships to understand their specific needs.
- Facilitate a welcoming and positive atmosphere for everyone in the store.
- Educate customers on cannabis products, strains, consumption methods, and safe/responsible usage.

**Day-to-Day Operations**:

- Promote our culture and brand by participating in merchandising and promotional activities.
- Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.
- Maintain a high level of product and service knowledge, staying informed on cannabis industry legislation, trends, and new products.
- Conduct routine store maintenance to ensure cleanliness, organization, and a professional environment.
- Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.
- Monitor inventory levels, assist with inventory counts, and re-stock products regularly to maintain stock availability.

**Regulatory Adherence**:

- Ensure compliance with all **provincial cannabis regulations** and adhere to federal cannabis laws. This includes the following certifications:

- ** BC**: Selling It Right Certification.
- ** AB**: SellSafe Certification and Qualified Cannabis Worker (QCW) status.
- ** SK**: Cannabis Retail Training Program (CRTP).
- ** MB**: Cannabis Retail Worker Training Program (CRWTP).
- ** ON**: CannSell Certification.
- Support and promote Nova Cannabis’s and respective provincial regulatory bodies’ (AGLC/LCRB/SLGA/LGCA/AGCO) social responsibility programs.
- Follow all **Occupational Health and Safety (OH&S)** policies and procedures.
- Uphold Nova Cannabis’s policies, standard operating procedures (SOPs), and best practices.

**Experience and Qualifications**:

- ** Minimum**: 2 years of customer service experience.
- ** Minimum**: 2 years of retail and/or hospitality experience.
- Cannabis, liquor, or healthcare experience is preferred.
- High School Diploma or equivalent.
- ** Mandatory Certifications by Province**:

- ** BC**: Selling It Right Certification.
- ** AB**: SellSafe and Qualified Cannabis Worker (QCW).
- ** SK**: CRTP Certification.
- ** MB**: CRWTP Certification.
- ** ON**: CannSell Certification.
- Ability to pass a **Criminal Record Check**.
- Working knowledge of provincial cannabis regulations and safe handling requirements.

**Personal Characteristics and Requirements**:

- Strong customer service skills: positive attitude, charisma, and confidence in engaging with customers.
- Quick thinker with creative problem-solving skills.
- Open-minded and proactive in identifying ways to improve processes and customer experiences.
- Passionate about creating a **safe, positive, and tailored experience** for every customer.
- Excellent communication skills (both written and verbal) and professional demeanor.
- Team player dedicated to supporting the store’s success and goals.
- Upholds ethics, confidentiality, and demonstrates a high level of discretion.
- Reliable, responsible, and detail-oriented.
- ** Age Requirement**: Must be 18 years or older (19 in BC).
- Reliable transportation to and from work.

**Job Type**:

- Part-time.

**Work Location**:

- In person.

**Why Join Us?**

At Nova Cannabis, we’re passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Keyholder, you’ll be at the forefront of this exciting industry, helping customers make informed choices while driving the success of your store.