Front of House Lead

2 weeks ago

Sarnia, Canada Imperial Theatre Full time

Join our Team

**Key Responsibilities**:

- Recruit, screen, place, schedule and monitor volunteers - ushers, bartenders, merchandisers, etc
- Record and report on volunteer statistics
- Be in charge of the smooth running of the Front of House during show times
- Supervise FOH ushers and bar staff throughout the evening
- Care and supervision of the public before, during and after the performance
- Train volunteers in all Front of House matters (i.e. bartending, ushering)
- Ensure all products are restocked and ordered for any upcoming shows - this includes but is not limited to paper products, bar stock, popcorn supplies, coffee supplies, etc
- Keep an up to date volunteer contact sheet for Front of House and Bartending volunteers
- Coordinate and ensure the smooth operation of all front of house services
- Coordinate volunteer staff delegation of duties
- Coordinate and schedule cleaners and security
- Work in conjunction with the operations team, technical supervisor, and venue staff and volunteers
- Remedy and report on any safety concerns in all public areas
- Ensure the safety of patrons, volunteers, and staff through adherence and enforcement of established emergency procedures
- Collect and verify floats and deposits per operating procedures
- Ensure a clean and safe working environment
- Work in accordance with AGCO regulations and Imperial Theatre policies and procedures
- Verify inventory
- Complete administrative duties as required
- Coordinating the use of public spaces for pre and post show bars, events, and receptions, including set up and take down
- Ensuring the cleanliness of all public spaces including monitoring and restocking supplies as needed (i.e. bathroom tissue,popcorn cups etc)during a performance
- Supervise and assist with the clean up of the auditorium and public spaces at the conclusion events

**Qualifications**:

- Experience of customer care
- Willing to learn new skills
- Work well under pressure
- Able to solve problems independently
- Experience in supervising staff including volunteers
- Confident in dealing with customers face to face
- Has or willing to obtain SmartServe and First Aid
- Ability to work extended hours standing and lifting up to 50 lbs.
- Available to work evenings and weekends
- Work effectively and efficiently in a fast paced environment

**Job Type**: Part-time

Pay: $19.50-$25.00 per hour

Expected hours: 15 - 40 per week

Ability to commute/relocate:

- Sarnia, ON N7T 5T9: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

Application deadline: 2025-09-05
Expected start date: 2025-09-24

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